Time to Clng to your Customers

09/12/2008 | Michael Beam

[mikebeam]

http://1man1mission.blogspot.com/

[JRios1968]

This definitely belongs in Breaking News...this is HUGH!

[The G Man]

I love DirecTv and I think they’re customer service is exceptional.

[Constitution Day]

Time to Clng to your Customers

You know, I always say that if there's one thing I love more than threads that don't belong in Breaking News, it's threads with misspelled titles that don't belong in Breaking News.

That's what I always say.

[Moose4]

Hugh and series.

I'm stuned, personally.

}:-)4

[JRios1968]

I was in the shower...any comments yet?

[abb]

Say what?

[Domangart]

You are correct sir. I called customer disservice and complained that their DVR lost about a minute a week in timing. The punk told me that if it got one hour behind they would replace it. Just hit the reset button once a week. I did not mention the chatter that happens from time to time.

[mysterio]

DirecTV’s moose bit my sister.

[Constitution Day]

Same here. I have been a DirecTV customer since 1997.

[LanPB01]

DirecTV’s customer service reps have freakishly small hands and smell of cabbage.

[The G Man]

You can get a real, live, English speaking, DirecTV customer service rep on the line within minutes 24/7 365 days a year, who chances are will be able to walk you through and fix whatever problem you're having.

(And further, the slightest inconvenience to you and they end up giving you Starz or Showtime for 6 months free to make it up to you. LOL!)

[Do Be]

Direct TV used to have great customer service and over the years I have recommended them to many people.

NO MORE.

Their customer service is now terrible. Awful. Nonexistent.

As one example, I know an 86 year old woman who's children persuaded her to go from cable TV to Direct TV but the remote and features are too much for her. Direct TV will not let her cancel unless she pays $400, which she doesn't have. So she basically doesn't/can't watch TV anymore. There's more to the story I won't go into here other than to say it is unflattering to Direct TV.

Direct TV will never see another penny of my money and I was a very loyal, supportive customer for many years.

[radiohead]

the remote and features are too much for her.

Huh? I have DirectTv. You pick up the remote, turn on the tv (1 button) and hit your channel (1-3 buttons). Since she would have to turn on the tv anyway, and choose a channel, even if she were using an old-fashioned dial, what is the problem? You don't have to use the special features if you don't want to - I rarely use any of them.

This is not a slight against your friend, but if she can't hit the 'on' button and choose a channel, there may be other problems besides DirectTV's customer service.

[Constitution Day]

No doubt.

The ONLY time I had a real hassle with them, I ended up getting a new TiVo receiver (which I was going to buy anyway) for almost nothing!

[Do Be]

there may be other problems besides DirectTV's customer service.

Yes, there are. Like every now and then her TV starts speaking Spanish. Customer service is not friendly nor patient in fixing this, each time it happens. And there are others, so you are right.

[martin_fierro]

Time to Clng to your Customers

QaAAplaaA!!!1!

[abb]

This just in...

http://www.bradenton.com/news/local/story/877757.html
Manatee bank robbed

[weeder]

I once saw a bunny with a pancake on its head.