"Dude, you're getting a Delhi !"
Posted on 01/05/2008 8:11:48 PM PST by blam
Brits should save their anger for the Paki bombmaker down the street.
The best customer service I’ve gotten has been from Indians. However, it was difficult to understand them at times, especially for one like me who speaks English as a second language.
Ahhh, there's that famous British understatement I've heard so much about.
"Dude, you're getting a Delhi !"
There is, however, no excuse for verbally abusing someone who is just doing his or her job by answering the phone. Personally, if I can't understand the support rep, I politely ask to speak with someone that speaks clear English and that usually does the trick.
I have a solution: The call-center people should be instructed that if a caller is insulting, hang up. The callers will learn quickly.
I like Indians too and work with a lot of them here (in the software ind). I learned something funny from one who had just arrived in the States.
He was telling us about how the call center staff is trained on US culture, you known hot dogs, football, baseball, and the Viet Nam war.
My American colleague and I looked at each other and I said...”How about that Viet Nam war, huh?”.
We both cracked up.
I guess lefty history is world wide.
Apu is very popular among 7-11 proprietors and clerks.
I always pretend that I can’t understand them … they boot you upward to the next level of competence, once again I pretend I don’t understand the. Eventually I get to the top of the technical food chain … and get the help I need.
If the call centers are hanging up on customers, the company that is using the call center will lose business.
It is insulting to customers to evade their calls. Many companies have made it much harder to directly contact them by phone or email. They have you enter your “issue” through a series of automated online menus and if you are “worthy” they will follow up with the consumer.
I have found the magic words when calling to get Qwest (p.o.s) to fix my internet connection:
“My I talk to someone ‘on-shore’ please”
You don’t have be rough or ugly but you will have to wait a few extra minutes on hold. I have found those few minutes to be a small price to pay and well worth it.
Er, Monty Python.
I have. My problem was not so much the language; rather it was the fact that they were only able to follow a script with long delays when they were obviously asking someone else what to do next.
They could not hear any input from me that would cause deviation from their script. Problem was eventually solved by using an online forum.
I was very skeptical, but a very nice young man in India totally restored my hacked computer (registry sabotaged)online recently during a lengthy call. As we waited for it all to process, we chatted about Indian cuisine and he asked about my home state. Very good experience.
Some are a little difficult to understand, with their too English english and emphasis different from American’s.
Their call center stress is more related to most not being well informed on the technical issues we call about and instead try to wear you down and get you to go away.
One time I called a computer support line and got India..and the man on the other end of the line said, in very broken english, “Hello, my name is Robert.”..I so badly wanted to say, “Hello, my name is Pushtab.”..but that would have been ugly on my part..I so bit my tongue..
Ain’t that just a shame? My heart would just be breaking, but sadly my company will be outsourcing my coworkers to India. I just really don’t have a lot of sympathy for those job thieves anymore. I have even less for the traitors in the USA that allow it.
Q: WHAT DO YOU WANT?
M: Well, I was told outside that...
Q: Don't give me that, you snotty-faced heap of parrot droppings!
M: What?
Q: Shut your festering gob, you tit! Your type really makes me puke, you vacuous, coffee-nosed, maloderous, pervert!!!
M: Look, I CAME HERE FOR AN ARGUMENT, I'm not going to just stand...!!
Q: OH, oh I'm sorry, but this is abuse.
M: Oh, I see, well, that explains it.
Q: Ah yes, you want room 12A, Just along the corridor.
M: Oh, Thank you very much. Sorry.
Q: Not at all.
M: Thank You.
(Under his breath) Stupid git!!
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