[bvw]

t a President has to delegate and if people that are employed to do this are not doing their job it hardly the President's fault.

If the workers at McDonalds serve the hamburgers frozen -- it's not the shift manager's fault, and it's certainly not the franchise owner's fault. Yes. Wonderful management theory thinking. Leading edge.

[snugs]

It is most certainly the employee or did it and the shift manager’s fault for not checking and the restaurant manager’s fault for not realising that the shift manager was not able to enforce rules.

However I think it is a bit extreme to take it up the Franchise owner as he probably has never stepped foot in the building after there were at least 2 levels below him that should have caught it.