[snugs]

It is most certainly the employee or did it and the shift manager’s fault for not checking and the restaurant manager’s fault for not realising that the shift manager was not able to enforce rules.

However I think it is a bit extreme to take it up the Franchise owner as he probably has never stepped foot in the building after there were at least 2 levels below him that should have caught it.

[bvw]

The owners I know are on top of the business nearly every day, or they lose it. As Harry Truman's motto went, on his Oval Office desk, "The Buck Stops Here."