Posted on 08/30/2006 1:27:09 PM PDT by bws53
The Morning Call to outsource its customer service
Thirty employees will lose their jobs in cost-cutting measure.
By Kurt Blumenau Of The Morning Call
The Morning Call will outsource its customer service call center later this year as part of a companywide cost-cutting effort by its corporate parent, Tribune Co. of Chicago.
Starting in mid-December, customer service calls to the Lehigh Valley's largest newspaper will be answered by a call center in the Philippines owned by APAC Customer Services of Deerfield, Ill.
Tribune's largest paper, the Los Angeles Times, has already switched: It has used APAC for customer service calls since 1998, according to Jeff Reiter, Tribune's director of corporate communications . Tribune plans to switch customer service for the rest of its 11 daily papers to APAC late this year and early next year.
(Excerpt) Read more at mcall.com ...
huh? That's my liberal rag in the news. How interesting... liberals outsourcing jobs.
Just wonder what their editorial position has been on outsourcing and sending jobs overseas. (Those are actually two separate actions.)
Just wonder what their editorial position has been on outsourcing and sending jobs overseas. (Those are actually two separate actions.)
Let's get rid of all Americans working in America little by little by outsourcing their jobs to other countries.
Puke on these corporations. Do any of us really need some of the goods or services they sell?
In wonder if the Filipino employees are getting employer health care, pensions, and limited working hours? How many vacation days a year?
NO!
But...But...Clinton & Gore and lots of Republicans promised us the "Information Society."
Great, see how long it lasts when customers have to ask the service agent to repeat themselves over and over to get the jist of what they are saying.
I guess they learned from the high-tech companies. Ever try to communicate with a Netgear customer service rep who flunked "English as a fourth language."
lol
No, but I dealt with the Norton Symantec gang before I finally gave up. BTW, say what you want about Hewlett Packard, but at least their customer service lines are mined by actual Americans.
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