[SittinYonder]

Mr. McCauley, 44, said the protesting parents were "former cheerleaders and beauty queens" who "have a very strong sense of entitlement."

LOL ... Interesting business philosophy. Either this guy has never heard of "The customer is always right" or he's trying to be the Soup Nazi of coffee.

[HOTTIEBOY]

NO LATTE FOR YOU!

[1rudeboy]

I suspect that he decided to get out of the day care business.

[MizSterious]

Well, the question might be, which customer is right? The ones with the obnoxious loud kids, or the ones who just want a quiet cuppa java and a muffin? You seem to imply that the only customers who count are the ones with the brats.

[Bob]

LOL ... Interesting business philosophy. Either this guy has never heard of "The customer is always right" or he's trying to be the Soup Nazi of coffee.

A very good business philosophy, IMHO. How much should his other customers have to put up with from obnoxious, undisciplined kids whose parents won't (or can't) control their behavior in public?

[glorgau]

Either this guy has never heard of "The customer is always right" or he's trying to be the Soup Nazi of coffee.

The customer is not always right. The customer's that you don't want are those that drive others away.

[OneRatToGo]

I have four children and I have always maintained control of them when dining in public. They are well behaved and respectful in public and at home during meals. Manners and behavior are taught at home and are a reflection of the parents. As a parent you are the most important teacher that your children will ever have.

Letting your children be rude and run out of control in public is just wrong. I find boisterous, screaming and crying children to be quite annoying when I'm trying to enjoy a cup of coffee or a meal.

The best compliment that I receive is when others tell me how well behaved my children are. Now they're teenagers and young adults and they're still good kids.

[Doc Savage]

The POINT is it's HIS business. He has every right to deny service to people who are creating a disturbance in his establishment. I would never, and never did, allow my children to negatively affect someone else's dining experience. My children (five daughters) never misbehaved because they knew exactly what would happen to them if they did.

If these suburban SOWS don't like the rule, don't go there. If you don't like what's on TV, turn it off.

[FourPeas]

The customer isn't always right, BUT they are always The Customer. The way I see it, he's treating both the customer who doesn't want to listen to the rambunctious children and the customers with children respectfully by placing a diplomatic sign for all to see.

[exile]

"Interesting business philosophy. Either this guy has never heard of "The customer is always right" or he's trying to be the Soup Nazi of coffee"

Probably neither. The customer is always right, except when they aren't. It's his coffee shop, so he can do what he wants. He's running a coffee shop, not a day care. Screaming brats make everyone miserable, and if the parents can't control their demon spawn, then he has the right to ask them to leave.

As for his "former cheerleaders and beauty queens" comment, he's absolutely right. Good for him for giving those snobs a taste of reality.

[AxelPaulsenJr]

LOL ... Interesting business philosophy. Either this guy has never heard of "The customer is always right".....

Is the customer, "me" who would like children to behave in public, one of those customers whose "always right"?

[Rebelbase]

I'd go out of my way to give business to a guy who had the spine to tell whiney moms to dicipline their kids or stay out of the restaurant.

[R. Scott]

Either this guy has never heard of "The customer is always right" or he's trying to be the Soup Nazi of coffee.

There could be a couple more realistic scenarios.
1. He’s trying to please the majority of customers who feel loud obnoxious children are annoying.
2. He’s trying to avoid a lawsuit when one of the kids is hurt by spilled hot coffee or a tipping table.
A few years ago we had a lawsuit here in Newport News. A kid climbed up a display bookcase and was killed when it toppled over on him. The parents successfully sued K-Mart.