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Full Service Lingers In A Self-Service World (Some Motorists Demand Real Auto Service Alert)
Los Angeles Times ^ | 10/09/05 | Elizabeth Douglass

Posted on 10/09/2005 1:04:46 AM PDT by goldstategop

Like many motorists, Albert Menaster has watched with alarm as gasoline prices zoomed past $3 a gallon.

But when he drives his 1998 Ford Windstar into Silverlake 76, Menaster stops at the lone full-serve nozzle, where customers can bark a command heard mostly in old movies: Fill 'er up!

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In a world gone self-serve, Menaster belongs to a pool of full-serve holdouts who pay as much as 50 cents more per gallon than their self-serve brethren. If he pumped his own gas, Menaster could save $4.50 with each fill-up. But he and others say not even the unrelenting rise in gasoline prices can force them to the cheaper, do-it-yourself pumps.

Paying the higher price assures them of an oil check, a clean windshield and some special attention. And in a city where people complain of feeling disconnected, it also provides a human touch.

"Yeah, it costs more," said Menaster, who heads the appellate branch of the Los Angeles County public defender's office. But "Paul, he and I became friends because of it…. Now it's as much a social event as anything."

(Excerpt) Read more at latimes.com ...


TOPICS: Culture/Society; Miscellaneous; News/Current Events
KEYWORDS: elizabethdouglass; fullservice; losangelestimes; paymoregetmore; value; what3dollarsforgas
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Yeah you pay more - but at $3 a gallon, it makes sense to get full attention to your car. You still pay when you arrive at the gas station - and for some motorists, there's more to life than a do-it yourself fill-up. There's an expectation of full service and the requisite customer service.

(Denny Crane: "Sometimes you can only look for answers from God and failing that... and Fox News".)
1 posted on 10/09/2005 1:04:47 AM PDT by goldstategop
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To: goldstategop
If he pumped his own gas, Menaster could save $4.50 with each fill-up.

Ok, figure this out: In Oregon its illegal to pump your own gas. (State law, probably to keep kids employed, I dono...). So they have full service everywhere.

But the gas is way cheaper than California, or Washington where its mostly self serve.

So this cost of service seems a little out of line.

Personally, when its horizontal rain at 34 degrees I'd gladly pay some kid 4.50 to pump gas.

2 posted on 10/09/2005 1:15:46 AM PDT by konaice
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To: konaice
No one forces him to go to the full-service island. The point is in a free market he has a choice of how he wants to have his car attended. In contrast, government seldom gives people a choice in services. Its generally a take it or leave it proposition.

(Denny Crane: "Sometimes you can only look for answers from God and failing that... and Fox News".)
3 posted on 10/09/2005 1:18:53 AM PDT by goldstategop (In Memory Of A Dearly Beloved Friend Who Lives On In My Heart Forever)
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To: konaice

Same with New Jersey. So much cheaper than NY, but so much slower because waiting for the attendant to get to the car.


4 posted on 10/09/2005 1:18:53 AM PDT by Talking_Mouse (Indeed I tremble for my country when I reflect that God is just... Thomas Jefferson)
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To: Talking_Mouse
Well it depends on how good the attendant is and is his personal attention worth paying for. To some people, human company is worth the money and that isn't strictly a dollars and cents affair.

(Denny Crane: "Sometimes you can only look for answers from God and failing that... and Fox News".)
5 posted on 10/09/2005 1:20:41 AM PDT by goldstategop (In Memory Of A Dearly Beloved Friend Who Lives On In My Heart Forever)
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To: goldstategop

I long for the days when there were air and water hoses on the pump islands.


And a little bit of soap in the windshield cleaner water.


6 posted on 10/09/2005 1:23:11 AM PDT by Flyer (My FReeper Friends ROCK!)
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To: Flyer
And they filled up the air in your tires, looked to see if the engine needed more oil and gave your car a good wipe. Along with the fill-up. Of course those were good times. sigh>

(Denny Crane: "Sometimes you can only look for answers from God and failing that... and Fox News".)
7 posted on 10/09/2005 1:26:05 AM PDT by goldstategop (In Memory Of A Dearly Beloved Friend Who Lives On In My Heart Forever)
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To: goldstategop

Since we moved from Greensboro down here four years ago, the one person I miss the most is Steve at the Amaco station. :-(


8 posted on 10/09/2005 1:28:05 AM PDT by Howlin
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To: goldstategop
Of course those were good times

I worked briefly at a full service station in the late 80's. It was a better job than I anticipated it would be. 90% of the customers were regulars and we developed a nice rapport.

For folks that don't do regular car maintenance (just checking the oil and tires, etc), an occasional trip to full service would be a good thing.

9 posted on 10/09/2005 1:32:25 AM PDT by Flyer (My FReeper Friends ROCK!)
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To: konaice

We have a full serve in town which is either the same price, a penny more, or a penny less than the self serves.


10 posted on 10/09/2005 2:39:06 AM PDT by Chickensoup (Snake-ranching! Yeah, that's the ticket!)
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To: Flyer

And a little bit of soap in the windshield cleaner water.

and a windshield cleaner that isn't left over from yje eisenhower era.


11 posted on 10/09/2005 3:04:07 AM PDT by JohnLongIsland
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To: goldstategop

In the mid 80's, I owned and operated a small grocery store with gas pumps in a very rural small, spot in the road, town.

I told the gasoline dist that I would not sell gas if I could not make at least $0.15 cents per gallon. He whined and cried and said I would never sell any gasoline, but he gave in.

This store was right across from the school and it didn't take long for teachers and other folks from "town" to begin filling their tanks at my store. Why?? Because I washed their windshields and pumped their gac and offered to check under their hood and would add some air to a tire if needed. While i was doing this, they were invited inside to have a free cup of coffee.

Once I got them inside, I had delicious homemade sausage and biscuits and other breakfast sandwiches. The smell of bacon or sausage frying would usually get to them.

What a lot of folks don't realize is that when you mump gas, at least on the older pumps, your hands would smell like gas the rest of the day. Those pump hoses are usually pretty nasty, and if it brushes against your dress or trousers, as the case might be, it will leave a big black mark.

In very short order I was selling twice as much gas as had ever been sold there.


12 posted on 10/09/2005 3:22:43 AM PDT by cajun-jack
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To: goldstategop
New Jersey is full-serve only.

It adds about 3 cents a gallon to the cost, but NJ taxes are lower than surrounding states, so the cost at the pump is less.

I wouldn't have it any other way. You have trained people handling the pumps, and nobody is spilling gas all over the place and setting themselves on fire.
13 posted on 10/09/2005 3:37:57 AM PDT by gridlock (Eliminate Perverse Incentives)
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To: gridlock
...and setting themselves on fire.

Wow! I got to read those stories. Point me to them, please.

14 posted on 10/09/2005 5:10:52 AM PDT by raybbr
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To: goldstategop
Watching the local news a couple of weeks ago, they were detailing gas prices. They compared three stations in Alexandria, VA.

There was a 30 cent disparity between the dealers, but the cheapest, by 3 cents, was a FULL SERVICE guy. He has never changed his business profile, and people continue to line up. He gets a ton of mechanic business, and almost sells more tires than the local Goodyear guys...

Business isn't always price. He usually charges slightly more than the others, but only a few cents. Right now, prices have caught up with him, and apparently others are greedier...

15 posted on 10/09/2005 5:19:31 AM PDT by pageonetoo (You'll spot their posts soon enough!)
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To: gridlock
You have trained people handling the pumps, and nobody is spilling gas all over the place and setting themselves on fire.

Oh' come on now.

It really isn't that hard to operate a gas pump and just how many motorist are setting themselves on fire?

If they were, believe me Uncle Sammy would mandate for every state to be like NJ.

You know "If we can save one life, it will be worth it" mentality

16 posted on 10/09/2005 5:28:17 AM PDT by Popman (In politics, ideas are more important than individuals.)
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To: cajun-jack

I do heavy cleaning, painting and repair work, but whenever possible I draw the line at pumping my own gas. You're right. The smell lingers on your hands and clothing. I also feel safer with an attendant who is outside and sees what's going on in vicinity of the pumps.


17 posted on 10/09/2005 5:30:05 AM PDT by joylyn (ridgerunnerandproud of it)
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To: goldstategop
. . . Menaster, who heads the appellate branch of the Los Angeles County public defender's office.

At the risk of getting whacked, maybe there is good reason this guy has money to burn. Wonder how many self-serve stations are in Hot Springs, AR!

18 posted on 10/09/2005 5:32:51 AM PDT by Fester Chugabrew
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To: goldstategop

**Paying the higher price assures them of an oil check, a clean windshield and some """special attention""".***

Like a sliced fan belt, punctured waater hose, punctured tire sidewall. Yeah, full service is ok if you DON'T leave the car while the attendant is there!


19 posted on 10/09/2005 8:16:19 AM PDT by Ruy Dias de Bivar (When someone burns a cross on your lawn, the best firehose is an AK-47.)
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To: raybbr
http://www.safetycenter.navy.mil/articles/fire.htm

Try this one.

20 posted on 10/09/2005 8:30:12 AM PDT by BlueMoose
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