Skip to comments.Apple Will Replace Cracked iPod Nanos
Posted on 09/28/2005 4:39:31 PM PDT by xcamel
Apple Computer cried "uncle" Tuesday, and promised it would replace defective iPod nano screens that have cracked. It won't, however, deal with users who claim that the device's case scratches easily.
According to reports in the Wall Street Journal, a "vendor quality problem" caused cracking on a small number of iPod nano screens, said Philip Schiller, Apple's senior vice president of worldwide product marketing. The problem affected "less than one-tenth of 1%" of the nanos shipped, Schiller said.
Users had posted messages on Apple's own support forums as well as other sites -- including financial services consultant Matthew Peterson's flawedmusicplayer.com -- detailing horror stories of new nanos' cracked and scarred screens.
After Peterson's site was cited in several media reports Monday, an Apple representative contacted him and said the company would make a "one-time warranty exception" and send him a replacement.
Tuesday, Apple changed its tune.
"It is sad that it took a website and a lot of publicity before they finally investigated but at least future Nano users with the same problem I had will not be subjected to the same treatment that I was," wrote Peterson on his revamped site Wednesday. "This was a real issue and most people tried to ignore it."
Affected users can contact AppleCare, Schiller told the Journal.
The other issue that has some iPod nano users hopping mad -- the ease with which the case scratches -- won't be addressed, Schiller confirmed. The nano's case and screen aren't any more susceptible to scratching than earlier iPods, and Apple has received few complaints, he said.
(Excerpt) Read more at informationweek.com ...
The cases have always scratched easily regardless of iPod model.
I think it gives your well worn, used iPod character. :-)
Hmm. Too bad I ordered one with engraving. Oh well. Hopefully mine will be okay.
"...promised it would replace defective iPod nano screens that have cracked. It won't, however, deal with users who claim that the device's case scratches easily."
Well, for those of you with cracked screens, I suggest you smash them.
The iPod Mini with its metal case seems pretty tough and scratch-resistant. The Nano is a step backwards, IMHO.
Gotta cut some corners w/ all that flash memory :P
If you're too pathetic to buy one of these "Tubes" sets or a third-party equivalent then you're stuck on stupid!
The Olympus M:ROBE far outclasses the Nano, 5GB touchscreen with scrolling lyrics and its only $129.
Do you have a link to a store selling the Olympus? I always liked their cameras, solid, small, respectable performers.
I wonder if those who can afford to buy this Valentino iPod case--a mere $800--care if the screen scratches.
I think the part of the case people complain about scratching is the chrome back.
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"You vill talk about vhat vee say you vill talk about! Steve iss Gott. No complaints! No zoup for you! Zat iss alles."
My 40Gb Creative Zen Touch, by the way, has over 7,300 tracks loaded onto it so far, sounds absolutely fantastic, gets over 20 hours on a charge and cost me about the same as an easily-broken Nano with 1/10th the capacity. Funny how that works, huh?
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