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Apple Will Replace Cracked iPod Nanos
Infoweek ^ | today | By Gregg Keizer

Posted on 09/28/2005 4:39:31 PM PDT by xcamel

Apple Computer cried "uncle" Tuesday, and promised it would replace defective iPod nano screens that have cracked. It won't, however, deal with users who claim that the device's case scratches easily.

According to reports in the Wall Street Journal, a "vendor quality problem" caused cracking on a small number of iPod nano screens, said Philip Schiller, Apple's senior vice president of worldwide product marketing. The problem affected "less than one-tenth of 1%" of the nanos shipped, Schiller said.

Users had posted messages on Apple's own support forums as well as other sites -- including financial services consultant Matthew Peterson's flawedmusicplayer.com -- detailing horror stories of new nanos' cracked and scarred screens.

After Peterson's site was cited in several media reports Monday, an Apple representative contacted him and said the company would make a "one-time warranty exception" and send him a replacement.

Tuesday, Apple changed its tune.

"It is sad that it took a website and a lot of publicity before they finally investigated but at least future Nano users with the same problem I had will not be subjected to the same treatment that I was," wrote Peterson on his revamped site Wednesday. "This was a real issue and most people tried to ignore it."

Affected users can contact AppleCare, Schiller told the Journal.

The other issue that has some iPod nano users hopping mad -- the ease with which the case scratches -- won't be addressed, Schiller confirmed. The nano's case and screen aren't any more susceptible to scratching than earlier iPods, and Apple has received few complaints, he said.

(Excerpt) Read more at informationweek.com ...


TOPICS: Miscellaneous; News/Current Events
KEYWORDS: applecomputer; ipod; ipodnano; mp2; mp3; nano; stevejobs; tech

1 posted on 09/28/2005 4:39:32 PM PDT by xcamel
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To: xcamel

The cases have always scratched easily regardless of iPod model.

I think it gives your well worn, used iPod character. :-)


2 posted on 09/28/2005 4:41:40 PM PDT by coconutt2000 (NO MORE PEACE FOR OIL!!! DOWN WITH TYRANTS, TERRORISTS, AND TIMIDCRATS!!!! (3-T's For World Peace))
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To: xcamel

Hmm. Too bad I ordered one with engraving. Oh well. Hopefully mine will be okay.


3 posted on 09/28/2005 4:43:29 PM PDT by The Ghost of FReepers Past ("Let the wicked man forsake his way and the evil man his thoughts. Let him turn to the Lord" Is 55:7)
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To: xcamel

"...promised it would replace defective iPod nano screens that have cracked. It won't, however, deal with users who claim that the device's case scratches easily."

Well, for those of you with cracked screens, I suggest you smash them.


4 posted on 09/28/2005 4:44:14 PM PDT by frankjr
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To: coconutt2000

The iPod Mini with its metal case seems pretty tough and scratch-resistant. The Nano is a step backwards, IMHO.


5 posted on 09/28/2005 4:46:49 PM PDT by Mr. Jeeves (Speaking several languages is an asset; keeping your mouth shut in one is priceless.)
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To: martin_fierro

ping


6 posted on 09/28/2005 4:46:57 PM PDT by flashbunny (Do you believe in the Constitution only until it keeps the government from doing what you want?)
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To: Mr. Jeeves

Gotta cut some corners w/ all that flash memory :P


7 posted on 09/28/2005 5:02:02 PM PDT by ECM
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To: xcamel
Only Apple's users scream about scratches. Remember the Powerbook paint rants? Ridiculousness!

If you're too pathetic to buy one of these "Tubes" sets or a third-party equivalent then you're stuck on stupid!


8 posted on 09/28/2005 5:02:39 PM PDT by newzjunkey (CA: Stop union theft for political agendas: YES on Prop 75!)
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To: Mr. Jeeves

The Olympus M:ROBE far outclasses the Nano, 5GB touchscreen with scrolling lyrics and its only $129.


9 posted on 09/28/2005 5:05:37 PM PDT by Sender (Team Infidel USA)
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To: Sender

Do you have a link to a store selling the Olympus? I always liked their cameras, solid, small, respectable performers.


10 posted on 09/28/2005 5:25:44 PM PDT by ikka
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To: coconutt2000

I wonder if those who can afford to buy this Valentino iPod case--a mere $800--care if the screen scratches.

11 posted on 09/28/2005 6:53:57 PM PDT by avenir (Don't insult my intelligentness!)
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To: avenir

I think the part of the case people complain about scratching is the chrome back.


12 posted on 09/28/2005 6:57:40 PM PDT by coconutt2000 (NO MORE PEACE FOR OIL!!! DOWN WITH TYRANTS, TERRORISTS, AND TIMIDCRATS!!!! (3-T's For World Peace))
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To: ikka
RadioShack Olympus M:ROBE
13 posted on 09/29/2005 12:57:32 AM PDT by Sender (Team Infidel USA)
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To: xcamel
I just love the heavyhanded censorship on the iCult site for the Macmoonies:

Sometimes users posts are removed by the discussion moderators for various reasons. These reasons may include the following: Apple Discussions is intended to address technical issues. Discussions of Apple policies and procedures, speculations about future Apple decisions, questions about unreleased products, and issues with repair procedures are not appropriate. Posts that are not directly related to a technical support issue, are only complaints, or contain abusive language are not appropriate. Posts which are not appropriate will be removed from Apple Discussions.

Posts containing take-apart questions not covered in the User Manual will not be addressed by Apple due to safety and legal concerns.



"You vill talk about vhat vee say you vill talk about! Steve iss Gott. No complaints! No zoup for you! Zat iss alles."

My 40Gb Creative Zen Touch, by the way, has over 7,300 tracks loaded onto it so far, sounds absolutely fantastic, gets over 20 hours on a charge and cost me about the same as an easily-broken Nano with 1/10th the capacity. Funny how that works, huh?

14 posted on 09/29/2005 1:31:53 AM PDT by Hank Rearden (Never allow anyone who could only get a government job attempt to tell you how to run your life.)
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