My dad had a Sprint cell phone. When he passed away I called to inform them. They said take the death certificate to a local store and fill out some paperwork, which I did. I received a bill the next month for charges after the date of death, I sent a copy of the death certificate with that invoice instead of payment. I received another bill the next month (all the time being charged monthly and late fees). This time I wrote the corporate office and included the death certificate. Once again, the next month I received a bill. This time I called custtomer service, after 45 minutes I convinced the person my father was indeed dead and was not using his phone. The next invoice I received had four months worth of payments (plus past due charges) and aa early disconnection fee of $200.00.
My father, deceased in January 2001, received a Sprint bill in January of this year, and now is in arrears three months. He hasn't even been listed in a phone book for over two years. I sent his bill and a nasty letter about Sprint tactics to the FCC in Jan. Have not heard a thing from them. Sprint CEO should be tarred and feathered and run out of town on a rail for condoning such practices.
Perhaps you should change yorr provider.
Sprint will not exist a year from now.
My family uses Sprint. Because I am on my dad's bill I don't have trouble with that other then he was on an automatic bill pay, and that overwhelmed them while he was overseas and so every once in a while I would have no service and no way to get in contact with him.
I think there phones suck as well. Not just the service, but the phones as well.
My Sprint phone works fine. Billing has been accurate as well. No problems yet. If I have one, I'll call and get it fixed. I'm sure other cell services also have occasional glitches.
This is a follow-up to my original rant.
The company took care of the overcharge and the Treo 650 I had voice quality problems with have been corrected. The company (Palm) took a few months to figure the problem out, but now the phone is perfect. I have no problems with it whatsoever. In fact, I love it. Internet wherever I go, $5 a month on the business plan. 2nd phone is free. 3rd-5th phones are $10 a month.
You should abandon Sprint. Sprint has the worst customer relations of any one in the business. They have policies in effect to make contacting them as difficult as possible.