Service as gone with the old department stores. My first job in retail was at JL Hudson's{similar to Macy's} in Detroit. The sales ladies kept little books of customers, their sizes, special dates, etc. They would call a customer and let them know something had come in. Now you have to walk around looking for a place to check out.
If you can't find something, or need help in the curtain, lingerie or linens departments in Penney's or Sears, for instance, forget about it. I just walk out now. They need me more than I need them.
I find I'm ordering more and more through specialty catalogues and on the net.
The stores just don't get it anymore.....service to the customer is paramount. They're cutting corners in all the wrong places. I wonder why that's so hard to understand.
Today you can shoot a grapeshot cannon througn a department store floor and never hit a clerk.
Leni