If you can't find something, or need help in the curtain, lingerie or linens departments in Penney's or Sears, for instance, forget about it. I just walk out now. They need me more than I need them.
I find I'm ordering more and more through specialty catalogues and on the net.
The stores just don't get it anymore.....service to the customer is paramount. They're cutting corners in all the wrong places. I wonder why that's so hard to understand.
Today you can shoot a grapeshot cannon througn a department store floor and never hit a clerk.
Leni
You'll get much better service in the smaller specialty stores. Most of the stores from Lerners to The Gap to jewelers train their employees in customer service. As a manager we kept updating our customer lists and training in courtesy and suggestive sales were mandatory. The large jewelry chains for example, train their employees to greet every customer and to send thank yous.