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Microsoft offers $5 windfall for errant software
ZDNet ^ | February 25, 2005 | Stefanie Olsen

Posted on 02/25/2005 10:30:57 AM PST by holymoly

Afraid Microsoft's anti-spyware will muck up your hard drive, erasing your digital photos, music collection and work files?

Don't worry, you've got a $5 rebate coming your way in this worst-case scenario--enough to buy five songs on iTunes. That is, if you read and take advantage of Microsoft's legal promise.

According to the AntiSpyware Beta end-user license agreement (EULA), Microsoft will reimburse direct damages up to $5 for problems associated with the new downloadable tool that wards off spyware, adware and any other "potentially unwanted software."

"It also applies even if Microsoft knew or should have known about the possibility of the damages," states the agreement, in all capital letters.

Most people's eyes glaze over when it comes time to read a software license agreement and simply click "yes" to authorize a new program to install. There are undoubtedly necessary tidbits of knowledge contained in the lines of legalese, such as whether one's privacy will be sacrificed in the name of annoying advertising. Still, most people skip to the end.

Proving the point that EULA's are widely ignored, PC Pitstop recently inserted a "special consideration" clause in its agreement that offered money to anyone who sent an e-mail to an address contained in the license. After 3,000 downloads and four months, one person finally took advantage of the offer and received a check in the mail for $1,000, according to the company's Web site.

Microsoft's generosity falls into a slightly different category. The company offered the $5 under its limited liability clause. "You can recover from Microsoft and its suppliers your direct damages up to U.S. $5." However, "you cannot recover any consequential damages, lost profits, special, indirect or incidental damages from Microsoft," according to the EULA.

Microsoft did not immediately respond to a request for comment.


TOPICS: News/Current Events; Technical
KEYWORDS: cheap; microsft; microsoft; tight; tightwads
Five whole dollars. Awesome.




</sarcasm>
1 posted on 02/25/2005 10:30:58 AM PST by holymoly
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To: holymoly
Perhaps Microsoft is basing this on what they pay their employees in china to repair systems? Because we all know how much Gates loves China.
2 posted on 02/25/2005 10:33:35 AM PST by FactsMatter (If you play World of Warcraft please freepmail me. :))
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To: holymoly

How did Microsoft get away with guaranteeing so much cash!!! < /sarcasm>


3 posted on 02/25/2005 10:33:51 AM PST by smith288 (Im too good for a tagline)
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To: ShadowAce
Where do I sign up?
4 posted on 02/25/2005 10:46:34 AM PST by JoJo Gunn (More than two lawyers in any Country constitutes a terrorist organization. ©)
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To: rdb3; chance33_98; Calvinist_Dark_Lord; Bush2000; PenguinWry; GodGunsandGuts; CyberCowboy777; ...
Well, I don't know about you, but this offer alone has convinced me to erase Linux of my machines, install fully-Licensed versions of Windows, Office, and Anti-Spyware, and swear fealty to Microsoft forever.

Not.

5 posted on 02/25/2005 10:56:43 AM PST by ShadowAce (Linux -- The Ultimate Windows Service Pack)
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To: FactsMatter

According to the research on Piracy in the book CHINA, INC by Ted Fishman, 90% of windows systems in china are the hacked/cracked versions of windows and office and such. You can buy a PC preloaded on the street in some places for $200 american that has XP, office, and the adobe creative suite (photoshop illustrator, and acrobat) already cracked and installed.


6 posted on 02/25/2005 11:00:24 AM PST by timtoews5292004
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To: holymoly
Microsoft's generosity falls into a slightly different category. The company offered the $5 under its limited liability clause. "You can recover from Microsoft and its suppliers your direct damages up to U.S. $5." However, "you cannot recover any consequential damages, lost profits, special, indirect or incidental damages from Microsoft," according to the EULA.

Is that a per instance or an aggregate amount? $5 per instance could add up.

7 posted on 02/25/2005 11:02:15 AM PST by Always Right
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To: Always Right

That is the total ammount of damage per system the software is installed on.


8 posted on 02/25/2005 11:03:00 AM PST by FactsMatter (If you play World of Warcraft please freepmail me. :))
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To: holymoly
Proving the point that EULA's are widely ignored, PC Pitstop recently inserted a "special consideration" clause in its agreement that offered money to anyone who sent an e-mail to an address contained in the license. After 3,000 downloads and four months, one person finally took advantage of the offer and received a check in the mail for $1,000, according to the company's Web site.

Some of my posts are as widely read as EULAs.

9 posted on 02/25/2005 11:05:20 AM PST by Always Right
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To: holymoly

I have tried the Microsoft Antispyware and I like it a lot. I have regularly purged my computer with Ad Aware and Spybot and got a clean bill of health from both. Using the Microsoft product found two Trojan spyware downloaders. I haven't found any serious problems from the software nor has the devil come to claim my soul from using Microsoft products. I think Microsoft may have a winner with this product.


10 posted on 02/25/2005 11:06:36 AM PST by The Great RJ
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To: holymoly
Considering that it's BETA software and they openly state so, and even ask for folks willing to test it, that isn't such a bad thing as many will make it. If you back up your data properly, it is usually pretty easy to restore it and the "loss" would not be great.

If you install BETA software on a business machine, that you rely on for your livelyhood - SHAME ON YOU!!! You deserve what you get. I utilize a Mom and Pop video store and have done some work on their computer from time to time. The gal started complaining about poor performance and I cleaned a bunch of trojans and spyware and told her to stop using her business machine to surf the Web with. She continued to do it, and didn't keep doing backups like I showed her. The machine got hit and she lost everything and had to use 6-month old backups when it was reloaded. There's a lesson in there and it doesn't mean that it's Microsoft's fault if you use their BETA S/W.

That said, Microsoft has so many potential pitfalls available that everyone should take it for granted they're vulnerable and do everything possible to protect their computers/data.

11 posted on 02/25/2005 11:06:55 AM PST by trebb ("I am the way... no one comes to the Father, but by me..." - Jesus in John 14:6 (RSV))
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To: FactsMatter
Perhaps Microsoft is basing this on what they pay their employees in china to repair systems? Because we all know how much Gates loves China.

Gates is just helping 'em dump their dollars.

Dollar drops on reserves concerns-(even Taiwan dumping, 39 nations out of 65 )

12 posted on 02/25/2005 11:08:46 AM PST by Willie Green (Go Pat Go!!!)
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To: holymoly

I doubt it's generosity.

The lawyers probably looked at the laws in all the States and recommended an offer for $5.00.

If I offer you five dollars if the pack of matches I loan you explodes and burns up your 500,000 dollar home, and then it does explode, well, I warned you about it.


13 posted on 02/25/2005 11:10:27 AM PST by djf
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To: Always Right

"Some of my posts are as widely read as EULAs."

Hey, at least five people posted after your reply - mine are always the last one on the thread. ; > )


14 posted on 02/25/2005 11:56:48 AM PST by Ben Hecks
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To: trebb
Considering that it's BETA software and they openly state so, and even ask for folks willing to test it, that isn't such a bad thing as many will make it.

This isn't really a beta. It was already mature software before Microsoft bought it.

But in reality, everything Microsoft does can be considered beta until the third release, or second service pack.

15 posted on 02/25/2005 12:46:48 PM PST by antiRepublicrat
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To: antiRepublicrat
But in reality, everything Microsoft does can be considered beta until the third release, or second service pack.

At least...

16 posted on 02/25/2005 1:13:27 PM PST by trebb ("I am the way... no one comes to the Father, but by me..." - Jesus in John 14:6 (RSV))
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