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Telecommunications/Data Networking equipment company. My data side is in good shape but the Telecom side needs two technicians, one with experience and a trainee. I also need a customer service rep and a dispatcher. I am the Operations manager and currently I am filling the gaps with me. I am working 12 hours at the office or running service tickets when we get overloaded. I am backing up the one Cust Svc rep, doing the schedule and adjusting it all day long, and when my 6 techs get covered up I am toting my tool bag. In addition I do my job, I do jobsite surveys, manage the trainers, manage the project managers, make coffee, make joint customer visits with 4 sales people, and handle emergency calls at night 1 week every 7 weeks. I ask to be fired 4 times a day on a good day, (I'm no quitter). I freep when it's calm.

This has been going on since October, when one guy retired, one left to build houses, and two got lured to another company. The resumes we get read like chronic unemployed and work release. The people we have interviewed lack basic skills. I have never seen it like this.

This has been going on since October, when one guy retired, one left to build houses, and two got lured to another company. The resumes we get read like chronic unemployed and work release. The people we have interviewed lack basic skills. I have never seen it like this.

Where is your company located?
How much is your annual salary offered?
Are you willing to train in those with the aptitude?
Are you willing to consider "overqualified" ?

Lack of skill in potential employees is the hardest to deal with. I can hire a bunch of people that have "Liberal Arts" smarts (mid-management), but no hands on tech. We need more science/math/engineering skills out there.

one left to build houses, and two got lured to another company.

Sounds to me like these employees were trying to increase their profit margin.

Maybe if the company would have offered them more money they would have stayed.

I am working 12 hours at the office or running service tickets when we get overloaded. I am backing up the one Cust Svc rep, doing the schedule and adjusting it all day long, and when my 6 techs get covered up I am toting my tool bag. In addition I do my job, I do jobsite surveys, manage the trainers, manage the project managers, make coffee, make joint customer visits with 4 sales people, and handle emergency calls at night 1 week every 7 weeks.

Oh, I see what your problem is. It's so obvious. You've got too much time on your hands ;-)