[cyborg]

I find that technique very effective in further driving rude,nasty and racist clients over the edge.

[Clemenza]

Kill them with kindness. Always worked for me in retail.

I tend to find responding with "white trash" (as I did to a neighbor in Brooklyn not too long ago) or "ghetto Rican" (as I did to a rude customer when I worked in retail) only serves to make them angrier and more of a nuisance.

[winner3000]

This sounds like a great technique to make our corporations more inefficient, and build a reputation to be more rude and nasty than the French among people who are our allies. Gee, what a wonderful idea! /sarcasm!