[Clemenza]

Kill them with kindness. Always worked for me in retail.

I tend to find responding with "white trash" (as I did to a neighbor in Brooklyn not too long ago) or "ghetto Rican" (as I did to a rude customer when I worked in retail) only serves to make them angrier and more of a nuisance.

[cyborg]

Agreed.. the service industry attracts a lot of angry people with issues. They figure that we need their business so we can be treated any which way.