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Your Call (and Rants on Hold) Will Be Monitored
NY Times ^ | January 11, 2005 | KEN BELSON

Posted on 01/10/2005 7:50:29 PM PST by neverdem

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To: Petronski

We keep getting a recorded message calling asking us to call another toll free number and it says emphatically, "This is not a sales call." Sure it isn't.

All our bills are paid up, so I figure if they really want to talk to me they will have an actual person call.


41 posted on 01/11/2005 1:06:36 PM PST by retrokitten
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To: retrokitten

We keep getting that too. I thought it was because we shut off our T-mobile account and still need to pay off the old balance. I have a long distance alert, so know to answer when I hear a double ring.


42 posted on 01/11/2005 1:31:16 PM PST by HungarianGypsy
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To: Brian Allen
"<< Remember when it used to be music on hold? Now it's music interrupted every twenty seconds by a recorded voice asking if you knew you can access help through their piece-o-crap website ..."

Right....and I found it REALLY odd awhile ago that that very message played during a hold to my ISP's "Connection Problem" menu choice!!

Like "duh..."

43 posted on 01/11/2005 1:39:16 PM PST by GoldCountryRedneck (No matter where you go....there you are.)
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To: neverdem
As more call centers move offshore, companies are starting to outsource the monitoring, too.

Clemenza to Citibank customer service: "So how's the weather in Bangalore?"

44 posted on 01/11/2005 1:40:26 PM PST by Clemenza (President: Liger Breeders of the Pacific Northwest)
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To: kcvl

I wouldn't bother mentioning it to them -

When they say " This call may be monitored..."

I just assume they are giving ME permission to tape THEM.

I am using it to assure the quality of THEIR offer.


45 posted on 01/11/2005 1:44:03 PM PST by RS
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To: RS

Thanks!


46 posted on 01/11/2005 1:45:22 PM PST by kcvl
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To: HungarianGypsy

Well, if you figure out who it is let me know. LOL

We don't have any outstanding bills and this last time they called (yesterday) it said some kind of financial services- usually that means bill collector. Like I said, if they want to get in touch with us they can have a real person call or send a letter.

What gets me is that they don't even say who they are calling for. We constantly get wrong # calls from banks, so I don't know if someone has their # listed wrong with their bank or what. When I told one woman from a bank she had a wrong # she actually had the nerve to ask me if I was sure. Um..yeah, I think I know my own name. Even if I was lying, why would I just suddenly confess?


47 posted on 01/11/2005 1:54:05 PM PST by retrokitten
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To: Military family member

Anytime I call anyplace I get an automated voice telling me my call may be monitored. I don't really care, I just wish I could speak to a human being. I am on Indianas no call list and I am not bothered at all by telemarketers. It's usually places I call that are monitoring me. ON the other hand, I do get automated calls from certain companies, credit card companies, etc who leave me messages. Companies don't even answer their own phones anymore. jeez.


48 posted on 01/11/2005 1:54:28 PM PST by Lovergirl (Proud member of the Pajama Brigade.)
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To: Lovergirl

I love it when creditors use automated services to call me. If I don't speak to a human immediately, I hang up.


49 posted on 01/11/2005 1:57:23 PM PST by Military family member (Go Colts!)
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To: Military family member

I can't get a human being when I call my bank. It's so frustrating.


50 posted on 01/11/2005 2:09:02 PM PST by Lovergirl (Proud member of the Pajama Brigade.)
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To: neverdem
She added that some Indian call centers show their operators episodes of "Seinfeld" and "Friends" to teach them about American culture..

That is so weird! I work for a call center who speaks with other call centers on a daily basis. This young lady named "Monica" with a bank called (she had an Indian accent), and she told me: "All we need is Pheobe!" At first I had no clue what she was talking about, then she reminded me that the female "Friends" are Rachel, Monica and Pheobe.

I thought she just liked the show. Maybe I'm wrong?

51 posted on 01/11/2005 2:20:31 PM PST by arizonarachel (countdown to wedding day: T-minus 158 days & counting!)
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To: retrokitten

I got a new cell phone a couple months ago. It was funny to get a call from Bank of America asking for someone named Peter. When I told them they had the wrong number they just repeated the information they had, asked if that was my number and to confirm that I did not know this Peter guy. They were very polite about it and I haven't heard from them again. Although I assume I have heard from Peter's girlfriends a couple times. They always seem surprised to hear me answering the phone.


52 posted on 01/11/2005 3:11:37 PM PST by HungarianGypsy
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To: Lovergirl
My bank doesn't bother me as much as the utility companies, who can afford to keep people in town to turn off my water or my gas, but not maintain an office where I can speak to a human being.

The Gas company sent me a bill for having to turn off then turn back on my gas when I got my new stove. So now every time I call them and get placed on hold, I send them a bill for the time I waste. Since I have my own business and official looking letterhead and invoices, I'm such someone will send a check.

53 posted on 01/11/2005 5:21:43 PM PST by Military family member (Go Colts!)
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