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As far as offshore call centers, look at Dell. They’ve basically given up on the idea because it was ruining there reputation and ultimately costing them business.

They only brought it back for their big business customers, not for the little guy. They don't care about supporting the little guy and that's why I won't buy a Dell computer. They are going after the much more profitable storage market. We have had terrible support for the last two years from Dell.

As far as offshore call centers, look at Dell. They?ve basically given up on the idea because it was ruining there reputation and ultimately costing them business.

They've moved back some high end corporate call center work, but that's it. Can you post a link to a story that they've gived up totally on offshore call centers?

I think Dell should offer a "semi high end" support contract for a monthly fee -- I think now the choices are either "big corporate buyer" or "everyone else." That way everyone's happy. Some business moves back here to the US, and those that want higher end service can get it.