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As far as offshore call centers, look at Dell. They?ve basically given up on the idea because it was ruining there reputation and ultimately costing them business.

They've moved back some high end corporate call center work, but that's it. Can you post a link to a story that they've gived up totally on offshore call centers?

I think Dell should offer a "semi high end" support contract for a monthly fee -- I think now the choices are either "big corporate buyer" or "everyone else." That way everyone's happy. Some business moves back here to the US, and those that want higher end service can get it.

They've moved back some high end corporate call center work, but that's it. Can you post a link to a story that they've gived up totally on offshore call centers?

I should have put the above in quotes. I disagreed with DB post 80 where this quote came from, DB said they brought it back. I agree with you. They only brought back the support for their high-end business customers. They are only paying lip service to the little guy anymore.

I doubt if it changes anytime soon. They are too busy raking in the bucks from their storage line. We have three DELL computers and I don't plan to buy another unless their policy changes.