[DB]

I don't know where you work, but that time spent on debugging (quality control) the product here costs as much or more than simply doing it right the first time. If you have the offshore people do the quality control then you will get the same quality (or lack thereof) as you did the initial programming.

In the end it will be your customer finding many of the bugs (quality control issues) and that will cost you a fortune in time and resources correcting much less the cost of losing those customers and trying to woo them back again.

As far as offshore call centers, look at Dell. They’ve basically given up on the idea because it was ruining there reputation and ultimately costing them business.

[FR_addict]

As far as offshore call centers, look at Dell. They’ve basically given up on the idea because it was ruining there reputation and ultimately costing them business.

They only brought it back for their big business customers, not for the little guy. They don't care about supporting the little guy and that's why I won't buy a Dell computer. They are going after the much more profitable storage market. We have had terrible support for the last two years from Dell.

[gg188]

I work in the hq of a very large company known for technology and industry leadership that is outsourcing and offshoring every kind of function, especially---but certainly not limited to---IT (their cost structure militates it), to H1B's here and to Bangalore offshore as fast as it can, like every other corporation. And I am not applying a value judgement on the practice--rather, just telling it like it is in the highest levels of corporate America. A valid market argument stands to support the practice, though there are arguments against it, as well.