Extortion threat to patients' records: Clients not informed of India staff's breach

San Francisco Chronicle ^ | April 2, 2004 | David Lazarus

[sarcasm]

An Ohio company that outsources U.S. medical files to India, including patient records from several California hospitals, was the victim of an extortion attempt in October by its own workers in Bangalore, who threatened to reveal confidential materials unless they received a cash payoff.

[sarcasm]

ping

[b4its2late]

Hope they didn't get any records from Buffalo. ;-)

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[TheSpottedOwl]

It's all about unbridled greed. What the heck can we expect when we let possibly hostile foreigners handle sensitive material???

I wouldn't trust Mandell to wash my car, nevermind handle medical records...

[Eric in the Ozarks]

I called Hewlett Packard's "help" line a couple weeks ago. Got to speak to "Kavi," who offered his advice if I would pay "forty dollar."

[FormerACLUmember]

My 90 year-old dad had $33,000 stolen from his bank account that used Indian outsourcing in an identity theft. The money was tranferred in $2000 increments to India.

We eventually got the money back but will never do business with them again.

[TheSpottedOwl]

I called Hewlett Packard's "help" line a couple weeks ago. Got to speak to "Kavi," who offered his advice if I would pay "forty dollar."

Hahahaa, I had an HP computer. In 2001, I bought an xp926, souped up and ready to go with WinME(we're not going there). The 6th hard drive croaked after the warranty expired this last September. I spent 4 weeks trying to get some help, thinking it was the operating system. The original system recovery disks would not longer work, and it took me 4 weeks until I got an American who then told me to pound sand.

I never want to have to deal with foreign (except Canadian) customer service again.

[Eric in the Ozarks]

H-P needs to read up on "branding." Computers are essentially commodities with the only difference being follow up and support.

[Servant of the 9]

I don't like protectionism and am not against outsourcing, but it is insane to allow companies to send confidential client information out of the country for processing, or to employ prison labor to process it here. Neither meets the definition of confidential.

So9