[TheSpottedOwl]

I called Hewlett Packard's "help" line a couple weeks ago. Got to speak to "Kavi," who offered his advice if I would pay "forty dollar."

Hahahaa, I had an HP computer. In 2001, I bought an xp926, souped up and ready to go with WinME(we're not going there). The 6th hard drive croaked after the warranty expired this last September. I spent 4 weeks trying to get some help, thinking it was the operating system. The original system recovery disks would not longer work, and it took me 4 weeks until I got an American who then told me to pound sand.

I never want to have to deal with foreign (except Canadian) customer service again.

[Eric in the Ozarks]

H-P needs to read up on "branding." Computers are essentially commodities with the only difference being follow up and support.