[Mears]

I've talked to Dell several times in the past week(sales,not support)because I'm planning on placing an order with them.

Now I see,from this article that their call centers have been outsourced to India, which dismays me.

What to do?

[jimkress]

Build your own or buy from a local supplier. there are many small, local firms who will build your system(s) at very competitive prices.

[VeniVidiVici]

Now I see,from this article that their call centers have been outsourced to India, which dismays me.

What to do?

Learn to speak Indian.

But thanks for reminding me why I won't buy Dell.

Someone please correct me if I'm wrong but I thought I read somewhere that you could pay extra if you wanted support from Dell that was Stateside? Or is that their next level support tier that you pay extra for anyhow?

[Siamese Princess]

I've talked to Dell several times in the past week(sales,not support)because I'm planning on placing an order with them.

Now I see,from this article that their call centers have been outsourced to India, which dismays me.

What to do?

A co-worker of mine purchased a Dell computer earlier this year, ran into a problem and called Customer Service repeatedly, in India. There was, let's say, a difficulty in communicating. Her brother-in-law ended up building a new system for her.

My old computer, purchased Christmas '98, was a Dell. I'm still using the keyboard and monitor but the hard drive was custom built. The reason I decided against buying another Dell was because they outsourced American jobs.

[sixmil]

What to do?

One of the most rewarding things in the world IMO is putting together your own computer. Really easy to do these days, and just like working on your own car, it is kind of cool to know what is going on under the hood.

[TroutStalker]

I purchased a Dell last December, and had all sorts of problems with it. Tech support was not good to begin with, but when they started answering from India it went rapidly downhill. Dell's policy seemed to be: wait forty five minutes to talk with a person, then spend at least four hours on the phone with a script-reading tech, before they will send someone out on a service call. I had six service calls, mainly they just replaced a component, and then back to India to see if they can make it work.

Dell finally sent me a replacement and it had problems too. I had my lawyer write them a letter saying they wouldn't get the old one back until the new one worked. Now I call a company executive and they have a Level 2 (American) tech call me by appointment. And I'm keeping the original machine until every glitch has been worked out.