[VeniVidiVici]

Now I see,from this article that their call centers have been outsourced to India, which dismays me.

What to do?

Learn to speak Indian.

But thanks for reminding me why I won't buy Dell.

Someone please correct me if I'm wrong but I thought I read somewhere that you could pay extra if you wanted support from Dell that was Stateside? Or is that their next level support tier that you pay extra for anyhow?

[Mears]

Dell has something called Express Tech Support which costs $89.00 to give you priority in the tech support queue. I find that distressing in itself,that you have to pay extra for good,quick customer service. It doesn't say anything about the calls being handled in the USA.

I'm confused and will probably have to check with one of my kids who know much more about this stuff than I do.

Thanks to all of you for your most helpful replies.