I purchased a Dell last December, and had all sorts of problems with it. Tech support was not good to begin with, but when they started answering from India it went rapidly downhill. Dell's policy seemed to be: wait forty five minutes to talk with a person, then spend at least four hours on the phone with a script-reading tech, before they will send someone out on a service call. I had six service calls, mainly they just replaced a component, and then back to India to see if they can make it work.
Dell finally sent me a replacement and it had problems too. I had my lawyer write them a letter saying they wouldn't get the old one back until the new one worked. Now I call a company executive and they have a Level 2 (American) tech call me by appointment. And I'm keeping the original machine until every glitch has been worked out.
Thanks for your info,Dell is not the way I'm going to go.
As far as tech support goes,see my post #24. Why on earth should we have to pay extra for good service? They are as much as admitting that their service stinks.
I was willing to spend about $1000.00 to have something small and simple and they have lost my business.