Most likely, there was a proble reading the tag that generated the issue. They DO (sorry to say) use the DMV database to track down plates in a room with 15-20 humans staring at account info screens and pictures from the image capture equipment. Most likely you bought a new tag, put you $25 on there and went on a long drive, nevermind that $10 is a deposit) and went through $18 worth of tolls. One quick call (as long as you are willing to pay the toll you did incur) can get you out of the “fee” . Having been an employee, this takes about 3 minutes and 5 clicks of the keyboard...nowhere near $25 worth of work.
E-Z pass is a TOTAL scam from start to finish.
For those of you that used the word “government” in your posts....bad news...E-Z Pass is a middleman for the gov’t, not an agency of the gov’t. We all understand that the more steps you take between the product and the market, the more it costs overall. Welcome to e-z pass.
As for the other issues, e-z pass swears up and down that it “reduces congestion” . lol. Check the google traffic map around five pm. Exclude the accidents, and look where the traffic is...at the toll booths.
The gov’t pays to keep the roads maintained, but for some reason, the perpetual arrogance of the new england psyche has determined that they can do it better. Bull. These roads are among the few in the country that are so heavily DOUBLE TAXED (you taxes pay for roads, why are paying to drive on roads you’ve already paid for?) and they are also among t lowest quality roads in the world. They are GOD AWFUL. And you are paying for it. Nevermind e-z pass, these morons in nj, ny and so on have no business charging you to drive on these roads. If I’m going to pay for the priveledge, it better be smooth as glass and fast as heck. Guess what? It ain’t even close. My household spent nearly $300 in commuter double taxation, er... i mean tolls, in the the last month. I can go to disney land or spend a weekend at the shore for that. let’s see... potholes, smog, horrific traffic....OR....smooth sailing? DUH
The MULTIPLE agencies are a joke as well. They look at what the other agencies do and will demand that they are given a different set of rules so they don’t appear to be mimicing the other agencies. What are you? Six years old? Combine this nightmare into one agency and get a simple set of rules...once that gets settled in, give it up and remove the tolls.
Not to mention that they just dropped 4 million dollars to put up a few signs and rename a bridge...then cried bankruptcy and raised the tolls. It’s government mismanagement and graft at it’s higher form, and then it’s all force fed through a middle man (e-z pass) that’ss charged with doing everything three times to satisfy the agencies desperate need to be individuals (despite the fact they are all one in the same) and they are middle manning all of us into pothole and “fee” heaven.
Wow! I wonder if you set an FR record for the most delayed response in FR history (7+ years).
The call may be quick now, or not. It certainly wasn't then. Friends who did try to call back when I wrote what I wrote told me about 45 minute waits.
ML/NJ