[Fledermaus]

Happens all the time.

We no longer have telephone operators.

[Tell It Right]

I believe that as far as jobs goes, AI is the new PC with the internet. The PC took away some office jobs, especially workers who didn't want to learn how to use a computer. But it created new jobs. I expect AI to do much the same.

As far as coders go, the coders who think that all there is to coding is just copy/pasting snippets from the internet, you do have to worry about AI taking your job. Obviously on the other end of the spectrum are the new jobs created by AI specialists -- setting up AI, validating after AI to ensure accurate results, and specializing in other chores that AI can't do.

What about the coders in between -- the coders who already do amazing software design and are already incorporating some AI into their work, but not necessarily are the AI specialists? Will AI take over a lot of those jobs? NOT AS MUCH AS THE H1B VISAS ALREADY DO!!! Fix the exising problem before being distracted by the problem that may not be a problem!!

[Chickensoup]

We no longer have telephone operators.

.................

and the world is not a better place

[pburiak]

For about the last 15 years when it came time to renew my SiriusXM subscription, I ended up calling the customer service line and said I was going to cancel because it’s getting too expensive.

I was always able to get the operator to give me a discount to keep me in the fold for another year.

Last month when I called and wanted to speak to a customer service rep, the system said “we will connect you with “Melody”, our automated agent.

“Melody” was able to change my quoted renewal rate from almost 30/month to 9.99/month for the same channel tier and take my payment over the phone.

That was an uncanny experience. It was a completely conversational transaction, no “press 1 for yes” etc. I’m sure it will be the norm for all call centers soon.