All of my call center operators are Asian Indians.
I have noticed that two Asian Indian call centers now use text only.
Many are fluent in written English, but hopeless in spoken conversation.
I’ve had a few problems, but usually when you actually get a real person, you can get satisfaction.
But I really prefer a text chat with a live person, because then you don’t deal with an accent, and you have a copy of the whole conversation.
I once got a phone call from someone with a thick Asian Indian accent informing me he was from the IRS and that I owed back taxes and the only way to prevent my imminent arrest was to make the payment from my credit card over the phone. I burst out laughing and after he informed me the police were now on the way to arrest me if I didn't make the payment I laughed even harder.