It worries me that it seems we’re being more successfully ‘trained’ to think and express ourselves in ways that fit the software than vice-versa...
Like having a computer acting as receptionist or technical advice.
Me: How do I get a copy of my invoice ?
The Recep/Tech: Do you want to pay your bill?
Me: No,I need a copy of my invoice.
The Recep/Tech: Do you want to pay your bill? Press 1-9 to pay your bill or press 0 to return here. Transferring you to the bill payment section. Please hold.