“customer service”
Ha! Has anybody gotten anything close to a useful response from customer service AI? In my experience, it is useless. Verizon openly brags about its AI customer service, but it is the worst.
As for banks, I still get AI responses like “I can do things like tell you your balance or your last check that cleared.” Useless!
Yes, from Wal-Mart. The first one was obviously AI but then it sent me to a “person” who was more sophisticated, but still, not a person. A very maddening experience, I now understand how folks have been driven insane, by it. HOWEVER, I ordered $50 worth of ginger ale to get the free delivery, for a disabled family member, who can’t shop for herself. They only delivered half, so I wanted either the balance,or credit. They ended up giving me the two cases that were delivered for no charge.
I considered that to be a favorable outcome.
We ordered from Amazon recently but only received half the order.
The AI customer service refused to let us cancel the half of the order which never arrived; it only canceled the entire order.
I wonder how much that will continue before either the vendors or Amazon itself notices and does something to fix it.