We had an outage a couple of weeks ago on a Monday morning, heard a “boom” and everything was out. I reported we were out on the app & when it came up, we were the only ONE. Ruh roh. I kept hoping more folks would show up, but it was just us. I kept waiting for the app to show ‘investigating’ or something like that, but nothing. At 40 minutes, I had made up my mind to try to call them when our phone rang - it was our area code & just showed a nearby town. When I answered, a lady said she was an engineer with our co-op - she’d been waiting 30 minutes for our meter to ‘clear’ i.e. it wasn’t a house issue, it was their issue since the meter was getting no current. She asked me to go look at the meter & tell her what I saw - meter was blank, showing nothing. Her response was “crew on the way!” Within 30 minutes, a big ol’ electric company bucket truck was coming up the driveway. The older guy on the crew said he knew ‘exactly’ where we were & predicted a squirrel had tripped the transformer to our house. Evidently, until some nearby hickory trees were removed by the former owner, squirrels tripped it all the time. It turned out it was a crow who had fried itself on the transformer. Power was back on in 15 minutes. I was really impressed with the service.