I work at Home Depot part time and I work with this nonsense every shift!! I learned where EVERYTHING in that store is by going to the customer service desk throughout my shifts getting the returns for EVERY department and putting them away!! If anyone comes into the store needing help I personally walk them over to where the item is!! I have NEVER ONCE had to use my phone to look up where an item is!! The kids today don’t know customer service because they use the damn phones for everything, they haven’t developed personalities, they have no idea how to chat up the customers or make them feel welcome!! I know this is going on everywhere because my customers are SO GRATEFUL for service they thank me profusely!!! My store is starting to hire a lot more seniors for this very reason we didn’t come out of the womb with a phone in our hands!!!
bttt or
b!!!
You have a lucky employer and are destined for a higher station. Congratulations in advance.
Excellent advice! I’m sure your customers seek you out and just love your positive and competent attitude. :)
I have 18 years of Retail Management behind me. Probably the best Customer Care advice I’ve ever gotten is this:
‘Even if you’ve been asked the SAME QUESTION a dozen times today, answer it (correctly!) as if it’s the very first time you’ve been asked.’
Also, SMILE, SMILE, SMILE! (Through it all, LOL!)