[TangoLimaSierra]

I'm usually in a bad mood by the time I've gone thru the idiot computer screening and then sit thru overdriven crappy music for 30 minutes. Or worse, them coming back on the line every 30 seconds with an ad or reminding me to not hang up if I want to speak with someone.

Well, hell, now I'm pissed after writing that.

[KarlInOhio]

We value your business enough to have a single Bangladeshi handling all phone calls because we aren’t going to splurge on an Indian.

[PAR35]

then sit thru overdriven crappy music for 30 minutes.

A clear indication that a company doesn't care about you OR their customer service employees. Soothing music would help disarm the injured customer before they get to a real person. A driving techno beat ensures that the encounter will be high energy on the customer side.

So either the head of customer service at the Fortune 500 company is a total idiot (well within the realm of possibility), or they enjoy having their employees abused.

I would support a federal law to require the CEO of every company with more than 500 employees to call their customer service line personally once a week, and stay on the line until they get a real person. Penalty for not doing so would be a week in county jail.