A clear indication that a company doesn't care about you OR their customer service employees. Soothing music would help disarm the injured customer before they get to a real person. A driving techno beat ensures that the encounter will be high energy on the customer side.
So either the head of customer service at the Fortune 500 company is a total idiot (well within the realm of possibility), or they enjoy having their employees abused.
I would support a federal law to require the CEO of every company with more than 500 employees to call their customer service line personally once a week, and stay on the line until they get a real person. Penalty for not doing so would be a week in county jail.
For quite a while I’ve suspected that companies purposely make their hold music as obnoxious as possible, in hopes that customers will hang up.
A clear indication that a company doesn’t care about you OR their customer service employees. Soothing music would help disarm the injured customer before they get to a real person. A driving techno beat ensures that the encounter will be high energy on the customer side.
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I am not a fan of the “soothing” music or techno, but there is a resolution.
Let the customer pick
Press 1 for country
Press 2 for pop
Press 3 for rock…