When you, and this does include any employees, without question, damaged someone or something you take steps make it right immediately. This started out fine with the ambulance taking the person they injured to the hospital. You made a mistake, you applied what remedy you had to hand. So far, so good.
And then you went so wrong. You should have written off the cost of the ride and offered to pay his medical bills. This is why you have insurance.
This does not make you judgment proof but it does look nice in the papers and before the jury if you do get sued.
You made a mistake but all of that is forgivable in the public perception if you try to make it right. You even get bonus points for trying.
The way this shook out you look like jerks. And that is where punitive damages will arise.
Thank you for attending "Common Sense in Business 102". Tune in next week when we will discuss "Keeping your word, why that agreement you made actually is binding".
Exactly. The ambulance company needs to settle this as soon as possible. They really don’t want this to go to the jury,