What made it even worse was it was a combination commercial and personal DMV (I don't know if they all do commercial stuff now as well, but it was a rarity back then.
They had a DMV officer in there standing guard (even before one would imagine mass shootings in DMVs would have become a thing) and they wore uniforms similar to the State Police, as if they wanted to be State Police but had to settle for being Registry Officers.
I hated it. You couldn't avoid somehow getting into a wrong line, which I did once and only found out after about an hour or so of waiting that I had to go to the back of some other line, and I nearly blew a fuse.
It was also a weird building. It was circular, I suppose they were trying to be futuristic when they built it back in the Sixties, I guess. And not that big. So the layout was odd inside.
It was where I got my license, took my driver test, and had to go there to transfer plates, etc. I used to dread it. I began to avoid that Registry like the plague, and would drive an extra 20-30 miles to go to ANY other Registry than that one.
Fast forward forty years. My wife and I were watching the movie "Knives Out", which was filmed in Massachusetts, some in my town, and included a scene that featured prominently the dry cleaners where I rented my tux for my wedding from. This was interesting and fun to watch.
And there was a scene in the movie where someone committed arson at a State Police lab to destroy a toxicology report, and when I saw this on the screen, I nearly leaped out of my seat and began pumping my fist while shouting "YES! YES! YES!
I had no idea that old Registry was going to be in the movie, but it was so distinctive in appearance, the instant I saw that scene I blurted out "They're burning down the Marlborough Registry!" Well. As traumatized as I had been by that place, you can only imagine my disappointment as I drove by it hoping to see scorched ground and rubble only to see it intact with its usual brooding malignant appearance, realizing then that it was only a contrived Hollywood scene, and no horrible Registry was actually harmed in the filming!
One final note in this: Sometime in the Eighties, I had to go to a Registry of Motor Vehicles to get a new plate when I was in college. I had Florida plates, and had to get Massachusetts plates. I went in there loaded for bear, being the first one in when it opened. I had taken half a day off from classes, had everything double and triple checked, and girded myself to do battle with government bureaucrats.
I was ready.
I went in there, and...it took three minutes. They took my Florida plate with the $20 I slid under the window, and gave me a shiny new plate. I stood there blinking, unmoving, until the guy jolted me back to reality with a loud "NEXT." and I walked out into the morning sunshine in a daze.
As you can guess, I viewed this story of the woman ramming her car into the Registry as a blow for all of us mistreated and traumatized by those places!