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My wife’s Facebook account looks like it’s been hacked. When she requests a reset code, she enters what’s sent and Facebook says the code entered doesn’t match the code sent. Anyone have experience with this? Ideas, suggestions or insights to break through would be appreciated. She uses the feature to stay in touch with old classmates, associates and family on the other side of the country. TIA.
1 posted on 08/28/2024 5:40:17 PM PDT by del griffith
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To: del griffith

I am on FB too (barely - I just check every few weeks) keep in touch... several “friends” of mine have had to open new accounts with same name. Not sure why. I also have dead friends with spoof accounts now sending messages till I blocked the fake accts.


2 posted on 08/28/2024 5:44:49 PM PDT by PghBaldy (12/14/12 - 930am -rampage begins... 12/15/12 - 1030am - Obama team scouts photo-op locations.)
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To: del griffith

My wife had this happen. We strongly suspect Facebook themselves doing it and not a 3rd party.


5 posted on 08/28/2024 5:56:52 PM PDT by Openurmind (The ultimate test of a moral society is the kind of world it leaves to its children. ~ D. Bonhoeffer)
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To: del griffith
Does she have the FB authenticator app from the Google play/or Apple store?

That's the one needed to log in to FB.

6 posted on 08/28/2024 5:59:09 PM PDT by PROCON (Sic Semper Tyrannis)
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To: del griffith

Mine was hacked two years ago. I deleted it and have not created another one, best decision I made in regards to social media.


7 posted on 08/28/2024 6:01:31 PM PDT by wjcsux (On 3/14/1883 Karl Marx gave humanity his best gift, he died. )
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To: del griffith
"She uses the feature to stay in touch with old classmates, associates and family on the other side of the country. She uses the feature to stay in touch with old classmates, associates and family on the other side of the country."

That seems to be the same excuse, plus wanting to keep up with grandchildren, that supposedly sane people use, in order to keep using Fascist Book.

8 posted on 08/28/2024 6:18:11 PM PDT by mass55th (“Courage is being scared to death, but saddling up anyway.” ― John Wayne)
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To: del griffith

Why do you let Facebook control your life? Be Free. Let it go.


9 posted on 08/28/2024 6:20:07 PM PDT by jdt1138 (Where ever you go, there you are.)
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To: del griffith

This is why it’s called Geezerbook. It’s pretty easy to social engineer geezers.

Firstly, ensure that you’re actually connecting to facebook and not some rando url. Try opening it in a private window in another browser by actually typing in the URL.


13 posted on 08/28/2024 6:26:44 PM PDT by glorgau
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To: del griffith

I only join social media sites where I can remain anonymous from other users, such as MeWe.


14 posted on 08/28/2024 6:30:49 PM PDT by GSWarrior (Don’t ever tell me “it can’t happen here.”)
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To: del griffith

The solution is simple, just cancel out the account. You don’t need it. You must have yourself convinced you need it. It’s not a necessity.

Wanna keep up with friends and relatives? Use email and the phone for actual conversation.

I cancelled out my FB account after a week or so back in 2012 when I realized they were getting info from my Hotmail acct. I will not put up with that, neither should you put up with your issues with them.


15 posted on 08/28/2024 6:46:41 PM PDT by redfreedom (May God save us from what the Democrats do in the name of good.)
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To: del griffith

No personal experience but have seen it happen to others. I presume there is no admin you can contact?


16 posted on 08/28/2024 7:31:42 PM PDT by plain talk
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To: del griffith

The first thing to do is NEVER allow a FB account... Hope that helps.


17 posted on 08/28/2024 7:33:34 PM PDT by Bullish (...And just like that, I was dropped from the ping-list)
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To: del griffith

Make sure you’re connecting from the WiFi network and device you normally use. Go to facebook.com/login/identify.

Find your account by searching for your phone number, email address, name or username. (Find your username by going to your profile — or having a friend go there — and checking the URL bar. It should show something like “facebook.com/YourUsername.”)

Send a recovery code to your phone or email address. If you don’t have access to the number and address listed, select “No longer have access to these?” and “Cannot access my email.”

If it lets you, reset your email address. If not, go to facebook.com/hacked and choose “my account is compromised.” Enter your old password, choose “secure my account,” and select “I cannot access these.”

If it lets you, reset your email address. If not, open the Facebook app on your mobile device, try to log in, and select “forgot password.” Click the button indicating you no longer have access to the phone number and email address associated with the account. If it lets you, reset your email address.

If you get to the form where you reset your primary email by submitting a photo of your ID, make sure the photo is clear and high-quality (no webcams) and that all four corners of your ID are visible along with your name and birth date, Borchgrevink said. If all goes well, Facebook will send an email to the new address allowing you to reset your password.

Once your password is reset, don’t celebrate just yet. If your account was hacked, the hacker may have set up two-factor authentication tied to their own phone number. That means you’ll need a special log-in code to bypass that requirement and get back in, which requires filling out another form and uploading your ID again.

If that submission is successful, Facebook will send a link and code to your new primary email. If the link doesn’t work, try the code, Borchgrevink said. If the code appears broken, try the link.

Once you’re back into a hacked account, go immediately to Settings & Privacy -> Settings -> Accounts Center -> Personal Details and make sure the email addresses and phone numbers associated with your account are yours, not the hacker’s. Next, go to Password and Security in the left-hand menu. Turn on two-factor authentication, making sure the hacker’s phone number isn’t connected.

Last, glance at the “where you’re logged in” section and review your “authorized logins.” Disconnect any devices you don’t recognize. Under “Security Checks,” turn on alerts for unrecognized log-ins.

Last, go back to Personal Details -> Account Ownership and Control and choose a few close friends — like family members or besties — who can receive account recovery codes on your behalf if anything goes sideways in the future.

https://www.washingtonpost.com/technology/2024/hacked-social-media-account-recovery/


18 posted on 08/28/2024 8:56:10 PM PDT by deks (Deo duce, ferro comitante · God for guide, sword for companion)
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To: del griffith

The Internet says “try this” (requires FaceBook Messenger on a smart phone tho.):
“Go to the Meta Account center through the phone’s FB messenger app settings. (go to messenger app, tap on your top left sandwich icon, settings, and at the very bottom Meta Acc Center / PW & Security)”...”Change the password there and add 2FA.”


23 posted on 08/28/2024 11:13:36 PM PDT by Drago
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To: del griffith
She uses the feature to stay in touch with old classmates, associates and family on the other side of the country.

My advice: Abandon Facebook and write old-style letters, instead.

Regards,

24 posted on 08/28/2024 11:40:02 PM PDT by alexander_busek (Extraordinary claims require extraordinary evidence.)
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