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Posted on 07/25/2024 5:47:05 AM PDT by ShadowAce
A single CrowdStrike bug sent the entire tech world into chaos last week — a snafu some companies are still recovering from. Third-party agents selling and supporting CrowdStrike software and the complicated repairs for customers have been a miserably busy bunch over the past week.
CrowdStrike’s token of appreciation for those vendors: a $10 Uber Eats voucher. We’re not kidding.
When reports of the voucher “gifts” first surfaced on Wednesday afternoon there were three main buckets of reactions:
...
Now partners could risk losing their customers as a result of this mess, even though it was out of their control. But a $10 Uber Eats voucher should make it all better, right?
A lot of users across social media platforms compared this to an office pizza party. Those tend to happen when bosses want to show they appreciate their employees’ hard work. There’s just a slight problem: Cheese and pepperoni don’t pay the bills.
...
A can of Coke, a package of two small Twinkies and a Hershey’s chocolate bar were all among the very, very limited number of items I was able to identify that, purchased individually, would come out to just under $10 including taxes and fees. But that doesn’t even include a tip.
The CrowdStrike outage is Christmas in July for cybercriminals, who have been setting up phony websites meant to appeal to people seeking information on, or solutions to, the worldwide IT meltdown but in reality are designed to harvest visitors’ information or to breach their devices, my colleagues Brian Fung and Sean Lyngaas reported.
(Excerpt) Read more at cnn.com ...
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A CrowdStrike spokesperson confirmed the emails with the $10 vouchers were legitimate, adding that “Uber flagged it as fraud because of high usage rates.”
As all of this was unraveling, some details got lost in translation about who was receiving the $10 vouchers. Many people incorrectly believed CrowdStrike was compensating customers for all their troubles.
That would be a pittance compared to what customers lost. The outage may have cost Fortune 500 companies as much as $5.4 billion in revenues and gross profit, according to an analysis from Parametrix, a cloud monitoring and insurance firm.
But it’s not clear if CrowdStrike will pay them back. The company hasn’t commented on any financial remediation efforts with customers. But experts told my colleague Chris Isidore that there will be demands for remuneration and very possibly lawsuits.
CrowdStrike has, however, apologized to them. But the software giant has yet to dole out a nickel to them for their troubles — not even a $10 Uber Eats voucher.
Its better than what CDK did….. they gave us free (otherwise youd have to pay) training videos on cyber security😂
Thanks to ShadowAce for the ping!
You you can sue CS all you want, and the best you'll get is your money back.
However if CS wants to retain any kind of customer base, they'll go above and beyond that. Otherwise, customers will leave.
I remember back a while there was some kind of massive security breach where some company gave folks the abi,ity to sign up for a monitoring service for 1 year for free- was that the CDK c9mpany?
Man, I would HATE to be the Division Director and Lead Engineer on this snafu.
I am sure the whole engineering team aged 20 years in a week.
Grilled for a week then told to pack you bags on Friday morning.
Probably EVERYBODY that had their hands in this is or will soon be let go once they have replacements.
Would be a golden opportunity for a plucky young startup wanting to supply the same service Crowdstrike offers while eschewing diversity hires, wouldn’t it?
Anyone on that team with even a little common sense would’ve long since dusted off the ol’ resume and started job-shopping by now.
If they aren’t let go, you can be sure those that stay behind are going to have a life of literal hell for a long, long time. Micromanagement will be through the roof for these folks going forward.
I heard that Microsoft is blaming the EU’s competition regime for encouraging customers to install a security program that does not work as well as Windows Defender. Any comments from experts?
Did DEI crash 8.5M computers? CrowdStrike probed for sidelining its White, male coders
CrowdStrike hit with complaint over 'unlawful' diversity-hiring initiatives
Elon Musk has suggested that DEI hiring at CrowdStrike led to the damaging outages
The cybersecurity firm promotes staff based on sex and skin color, not merit
The cybersecurity firm behind the software update that crashed millions of computers globally has been hit with a complaint over sidelining its white, male employees under a diversity-hiring scheme.A conservative legal action group alleges that CrowdStrike favors women and minorities for jobs and promotions in coding, programming and other areas through diversity, equity, and inclusion (DEI) policies.
https://www.dailymail.co.uk/news/article-13667847/Did-DEI-crash-8-5M-computers-CrowdStrike-probed-sidelining-white-male-coders.html
How many pajeets did it take to negatively affect millions of people, millions of systems, and cost billions of dollars?
I worked at a company where a handful of Exempt IT employees had worked tons of OT on a project & when it ended, they gave out $5 vouchers for use in the company cafeteria.
Yeah, no. $5.4 billion is my lawyer's territory. Expect a letter from him.
Had a similar experience, only we got a cup of coffee.
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