Posted on 07/19/2024 9:18:27 PM PDT by SeekAndFind
Reliability is one of the most important aspects to consider when buying a new vehicle, especially as cars become ever more technologically complex...
In this graphic, Visual Capitalist's Marcus Lu visualizes the results of J.D. Power’s 2024 U.S. Vehicle Dependability Study, which ranked automakers by the number of problems per 100 vehicles (PP100).
To come up with this ranking, J.D. Power collected responses from 30,595 original owners of 2021 model-year vehicles after three years of ownership. Their study was fielded from August to November 2023, and covers nine categories of problems:
The data shown in this infographic is also listed in table below. Note that Tesla was not included because it did not meet study award criteria.
| Brand | Problems per 100 Vehicles |
|---|---|
| 🇯🇵 Lexus | 135 |
| 🇯🇵 Toyota | 147 |
| 🇺🇸 Buick | 149 |
| 🇺🇸 Chevrolet | 174 |
| 🇬🇧 MINI | 174 |
| 🇩🇪 Porsche | 175 |
| 🇯🇵 Mazda | 185 |
| 🇰🇷 Kia | 187 |
| 🇩🇪 BMW | 190 |
| 🇺🇸 Dodge | 190 |
| 🇺🇸 Jeep | 190 |
| Average | 190 |
| 🇺🇸 Cadillac | 196 |
| 🇰🇷 Hyundai | 198 |
| 🇯🇵 Subaru | 198 |
| 🇯🇵 Nissan | 199 |
| 🇰🇷 Genesis | 200 |
| 🇺🇸 Ram | 201 |
| 🇺🇸 GMC | 206 |
| 🇯🇵 Honda | 206 |
| 🇺🇸 Acura | 216 |
| 🇩🇪 Mercedes-Benz | 218 |
| 🇯🇵 Infiniti | 219 |
| 🇺🇸 Ford | 239 |
| 🇸🇪 Volvo | 245 |
| 🇺🇸 Lincoln | 251 |
| 🇩🇪 Volkswagen | 267 |
| 🇬🇧 Land Rover | 268 |
| 🇩🇪 Audi | 275 |
| 🇺🇸 Chrysler | 310 |
From this dataset, we can declare Toyota and its luxury arm, Lexus, as the most reliable car brands in the United States.
Compared to the other Japanese duos, Honda and Acura rank a distant 20th and 21st, with 206 and 216 PP100. Meanwhile, Nissan and Infiniti diverge, with the former ranking 16th (199 PP100) and Infiniti at 23rd (219 PP100).
The least reliable automaker in this ranking is Chrysler, which was also the only brand to surpass 300 problems per 100 vehicles. It’s worthy to note that for the 2021 model year (basis of this study), Chrysler only offered two models: the Pacifica/Voyager minivan, and the 300 sedan.
According to J.D. Power’s study, “Infotainment” was the most common type of problem experienced by owners, with nearly twice as many problems as the second-highest category, “Exterior”.
Within the Infotainment category, Android Auto and Apple CarPlay connectivity was a frequent issue, as was built-in voice recognition.
If you enjoyed this post, check out Charted: Automaker Sales by Region in 2023 to see which markets are the most important for major car brands.
I had a couple of Sentras too. The first new one I bought had those automatic safety belts. Worse thing they ever put in cars. I hope the person who invented them got strangled by theirs.
My first brand new car was a VW Golf. I was about 36 at the time. The car would have lasted but my youngest son used it to deliver newspapers, and one winter morning, he slid on ice and ended up rolling it over into a field. The car was finished. Thankfully he was alright. The car was paid for by then, and I’d taken the collision coverage off it the week before.
Our 1987 Mercedes Benz Unimog just keeps going. Replaced a water pump last month.
Other than the normal exhaust, wiring, rusted transmission cooler lines and brake problems, our 2002 Ford Excursion keeps going.
Yea I think Bob’s car had those same belts.
:)
They were a temporary
alternative to the coming gov airbag standard.
My 87 Supra had neither so I really dunno...
That figures...
:(
I have owned 8 Acuras starting with the first Integra in 1987. At the beginning, and especially with the performance models they were assembled in Japan, even though very similar Honda models were being built in Ohio. I always assumed there was a difference in build quality, and that I was lucky to choose the models still imported. Only the most recent one (MDX) was built in the US, and the initial quality was excellent. Too early to tell if there seems to be a difference. But shocked to see this positon for Honda and Acura, expected they would place higher.
I sold my Audi because it was getting up in miles and the service (at the Audi dealership in West Palm Beach) was like being raped. That car held up generally, but the abuse of owners by the dealer when it came to service was deeply insulting. Wasn’t going to wait to encounter significant problems as it aged out.
Problem with Toyotas though is that while the engine, tranny, and suspension are humming along splendidly at 100k miles, the rest of the car is falling apart. The dash rattles, the windows don't roll up right, the gas door has broken off, the stereo glitches out, etc.
Still, built like a tank mechanically.
Was soo close to buying a new 90 Integra with a stick.
Sales guy told me to have some fun with it on the test drive.
When it was over he was pretty shaken up lol.
Probably coulda used a zanax or something.
I liked the car a lot but then miraculously a completely mint 87 maroon Supra came my way for the same price that I could not pass up.
The car served me very well for the next 10 years...
Back in the mid 80’s, I bought a used Audi...can’t remember the year it was, and it had a lot of miles on it. It was a great car to drive. I was temporarily assigned as an instructor at NY State’s Correctional Training Center near Albany, NY. One weekend, a bunch of us girls drove down to NY City in two cars. One of the girls was from that area, and we all stayed at her apartment. Saturday night I left my car parked on the street, while we went into the city to take in an off-broadway show. When we finally got back to her apartment, I discovered that the front bumper on my car was missing. I’m surprised that’s all they took. I filed a claim with my insurance, and I believe they sent me a check for about $1200 to replace it. I never did...just traded it in as is. I think that was when I bought the brand new VW.
My Corvair ran great, but I had to get rid of it when I deployed to Vietnam.
So I foisted it off on my brother.
I have two Audis. Once the warranty runs out, it's best to find a good independent shop specializing in German cars rather than going to the dealership.
My 15yr old F150 SuperCrew has over 340,000 miles on it. Looks and drives like new (has a few parking lot dings and bed wear) with only regular scheduled maintenance, new tires and battery when needed.
“Looking for an old Toyota pickup if any one knows of one....”
^
Consider a old truck made by Nissan.
My “Pickup”, as it is called, has 190k miles. Since 1995, it’s been pouring money into my pocket!
Everywhere I go, I’m asked if I want to sell it. Latest quote:
“Are you sure? I’ve got REAL money”.
At auction, nice 4x4 ones have sold for $30,000—and up!
Wife has a 2024 Volvo and that’s after the 2023 Volvo was so bad I filed a complaint with the BBB against the dealership and NHTSB for safety concerns. The damn thing would just slam on the brakes and you get a collision avoidance warning and there was nothing there. This happened numerous times. Last service I said come get it because it’s not safe to drive. I live an hour and a half from the dealership. They did, I picked it up and dropped off the loaner. Same problem on the way home.
The infotainment system was a disaster andwould just shutdown with no audio, navigation was all over the place. Volvo corporate got involved and switched the car out with a 2024 model at no cost to us. Not near as many problems but when it does a S/W update you have to lock the car and it’s not usable for 90 minutes. Pathetic design at best.
Dealership said it was selling the 2023 with all the problems. I said you should send it back to the factory, strip it down and figure out the problems.
I drove my 2004 Honda Pilot for 17 years. I wish I still had it.
hmmmmmm
My family has put 635,000 miles total on 3 different Camrys, a 2006, a 2009 and my current 2022. The ‘06 needed a water pump, the 09 a top motor mount. Other than that, nothing but routine, scheduled maintenance. Prior to 2006, i drove American cars. Not one of them got close to 100K miles without needing expensive repairs.
I’ve owned Chevys since 1983.
I’ve never had problem other than wear.
That’s been good enough for me.
I have a high end Silverado. I figured it was going to be my “last” truck, so I splurged. I live in a town with a lot of Land Rovers. I get “looks” from the snobs when I pull into the grocery store parking lot.
I am laughing at how bad those things are. All of that fancy stuff causes more things to go wrong.
It was finally destroyed in 1993 when I was the victim of the "Uninsured Mormon Sandwich". I was stopped at a red light in Oceanside California with a small Japanese-made pickup truck in front of me. While I was waiting for the green light, a lady driving a Honda slammed into the back of my car at 30 miles an hour, shoving my Golf into the back of that pickup truck. That Golf was totaled and it turned out that -
1. The lady driving the Honda had her car completely filled with helium balloons and couldn't see anything and
2. She belonged to the same Mormon congregation as the driver of the pickup in front of me and
3.Neither of them had insurance.
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