A Carnival customer service representative told her that she had canceled her $12,000 reservation for the ship’s largest room — the Excel Presidential Suite — through the online system.
Something is wrong right there. Cruise lines usually disable the ability to cancel a cruise on line weeks out from the sailing date and you need to call them if you choose to cancel
“Something is wrong right there.”
Maybe the company who handles reservations was doing a favor for a friend who wanted that suite.
Or maybe she called in, asked a question, or made a statement, and the rep didn’t understand.
Carnival and Princess are in the same family, and I know the people who they’ve contracted with are ESL — Philippines, I’ve heard. We cruise Princess. I’ve requested things, and reps have heard/done the exact opposite of what I said. Just picked out a few pertinent words and acted on them.
I suppose all of that is moot if it is a fact that the deed was done solely because of a stupid FB posting.