“Something is wrong right there.”
Maybe the company who handles reservations was doing a favor for a friend who wanted that suite.
Or maybe she called in, asked a question, or made a statement, and the rep didn’t understand.
Carnival and Princess are in the same family, and I know the people who they’ve contracted with are ESL — Philippines, I’ve heard. We cruise Princess. I’ve requested things, and reps have heard/done the exact opposite of what I said. Just picked out a few pertinent words and acted on them.
I suppose all of that is moot if it is a fact that the deed was done solely because of a stupid FB posting.
“A Carnival customer service representative told her that she had canceled her $12,000 reservation for the ship’s largest room — the Excel Presidential Suite — through the online system.”
According to the article the cruise was cancelled on line a few days before the cruise. That seems bizarre unless your first thesis is correct.
BTW- $12K for the largest room on the ship?? Unless this was a 4 days cruise, that’s a bargain.