So, bottom line, her credit card information was stolen, and the theft was made easy due to her posting her cruise plan details online? Terrible.
She was offered two other rooms, but turned them down as not adequate for her group.
And now, Carnival Cruise says it’s already too late for her to be refunded. I would be tearing (what’s left of) my hair out! Devastating. All that money. All those fun plans.
But, at some point, she’s going to need to let the worst of the anger go and move on, lesson learned. She will need to show her kids how a grown up deals with profound disappointment.
The company offered her future cruise credit for $10,404 contingent on the mom posting on social media “something to the effect of Carnival has now resolved the issue.”
But Banks said she wasn’t interested and questioned the ease with which someone was able to take over her booking with no verification process.