Of course. It’s automation. You only need a few people who can run/maintain the AI. Perhaps you will still need a few warm bodies to deal with escalations or trickier things, but certainly not as many as before. Welcome to our Brave New World.
Early assembly lines were full of employees doing simple repetitive tasks. Robots replaced the simple repetitive tasks and eliminated the low skill humans, but it required higher skill humans to maintain the robots. We're seeing another iteration where AI can replace some of the higher skilled humans, but requires even more skilled humans to maintain the AI.