One of our local groceries started single line for check out where everyone gets in one line and you go to the next available checker as some sort of safety measure during the pandemic. When the store is busy it is faster than self-check out (and a better experience). It is also a more efficient use of the checker’s time.
It was such a hit with the customers they haven’t gone back to the pick a lane method.
I also think this probably helps with some of the security issues.
I think store design should incorporate this method.
Yes, a single queue to multiple queues is much more efficient than individual queues.
I do like that method as well. Go to the next available cashier. Especially since I have a *gift* of picking the slowest moving line in the store. The minute I get in it, guaranteed, something goes wrong with the casher register or the customer is a problem whining about something.
TJ Maxx does that. It’s great.
A single line to multiple service points ALWAYS provides a lower average line wait time per customer. Why everybody doesn’t use this method is beyond me.
The queue. So much better, especially when shoppers clog a checkout line with paper coupons.
Many places do this, LL Bean comes to mind, it's the most efficient method.