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Amazon has lots of problems. Of late, I have orders arriving on my doorstep with no merchandise in the package. Amazon doesn't have an option of "empty package, no merchandise". It is a royal pain when they screw up to "return the merchandise" for a refund.

On a book related note, I had a book on Welsh grammar purchased as a Kindle book. The author published a new edition. I wanted to buy it. I paid for it. Amazon kept supply the first edition and would not publish the second edition nor refund the money they accepted for the 2nd edition. I tried to help the author to get a copy. Still no joy after 18 months.

Amazon is not always careful with merchandise. I ordered an antenna mount with 3/8-24 threads. It arrived with a hole punched in the internal zip-lock bag and a critical insulating spacer was missing. Another painful return and replace. The replacement arrived with the zip lock bag seal open. The good news is all of the parts "leaked" into the Amazon bag and I had a complete product.

Scott Adams is likely dealing with dumbass "woke" employees at Amazon. If Amazon doesn't fix this nonsense, they are going to lose lots of business. They aren't the only game in town. When Amazon sent the wrong toilet flush valve (I ordered what I wanted, not what they sent), I had to go to a real plumbing supplier. It was twice as expensive and took a week to deliver, but it was the correct part.

I’ve generally had outstanding experiences with returns to Amazon. Only three have been bad experiences in 20-25 years:
1. They sent a counterfeit hard drive. They paid the return and I got an immediate refund. But they are not vetting scammer merchants.
2. They sent me an obviously used Hoover vacuum cleaner (generic packaging, scratches and scuffs). They sent me a new one and let me keep the old one!
3. They sent me a defective patio cart a couple months ago which I assembled. It wasn’t until it was fully assembled that I found three parts (at the very end of assembly, naturally), that I found the defective parts. It took an hour on the phone to get them to send me a new cart so I could get the parts and return the package to them with the defective parts. They wanted me to disassemble the cart and repackage it! I told them there was no way in hell I was going to disassemble and repackage it. Idiots.

There are MANY complaints about Chinese manufactured product with defects and no way to contact the manufacturer to get parts.

In the big picture, let's keep in mind that Amazon is a 600-pound gorilla in the market, by basically being the on-line successor to Sears, Roebuck & Com. When is the last time you bought anything from Sears, let alone walk into a Sears store?

All giants start out small, then grow to the point where they forget what got them there. See Bud Light for more details.