I’m guessing one of the aggressions is from patients waiting.
If an appointment is at 1:00pm, meet the patient at 1:00pm. Don’t have patients sit in a room for 1/2 an hour or more.
If the appointment is at 1:00pm don’t tell me to be there 15 minutes early. Paperwork is part of the appointment.
‘I’m guessing one of the aggressions is from patients waiting.’
I’m guessing a lot of it came from bitchy receptionists (mostly young females)snarling about facemasks having to be worn ‘over the nose’...
It's all those stupid Covid questions they ask you every time you have an appointment.
“I’m guessing one of the aggressions is from patients waiting.”
Recently, I had an appointment with GP at 11:15.
Got there at 11:00
Went into the exam room at 12:35 (yes, an hour and 20 minutes past my apt. time)
Stayed in exam room until 1:10 (35 minutes, almost 2 hours past apt. time).
Walked out without seeing doctor.
There was zero communication through all of the waiting. Nothing. All it would have taken for me to be more patient would have been, “Mr. suthener, the doctor got called to the hospital”, or “a patient coded during their exam”, or something. But apparently communicating with patients is not a priority. At some point she will quit filling my prescriptions and I will have to try to see her again. Looking forward to that (sarcasm).
And, I know one primary variable is patients who are addicted to pain meds and are there to get a Rx refill. My wife is a surgical ortho PA and I was very pleased when the law was passed that mid-level providers could no longer write scripts for the heavy duty drugs.
She used to have street trash in her face demanding dope and she refused. Now, since the law was passed, they no longer come around.
It sure is. I used to tell patients they should charge doctors for the time spent beyond what was reasonable. I also told them to never book the first appointment thinking they would be seen quickly. Nope, doctor may still be doing rounds.
What was galling is patients screaming because the doctor kept them waiting but the minute the doctor shows up they became sweet as pie. YELL AT THE GUY! He kept you waiting not the poor front desk lady.