I’m guessing one of the aggressions is from patients waiting.
If an appointment is at 1:00pm, meet the patient at 1:00pm. Don’t have patients sit in a room for 1/2 an hour or more.
If the appointment is at 1:00pm don’t tell me to be there 15 minutes early. Paperwork is part of the appointment.
How could anyone ever even get miffed at such angels totally committed to the good of both doctor and patient?
They are tyrants in training with a smile on their face and power in their position.
Stùdy unnecessary
I get my health care from the VA or I pay Cash for things outside that scope.
My main observation is making people wait pisses them off and the receptionist is the closest target.
As a rule I always ask for the earliest appointment of the day.
Generally they are on time.
Things happen during the day and doctors and nurses get delayed.
Last thing I want to do is wait an hour after a 3 PM appointment. My BP goes through the roof.
Most people presume that as disrespect, when in actuality it may have been un-avoidable due to what happens in a doctors day.
Receptionist bears that anger in the general public.
I don’t pick on receptionists.
Some people do.
Sometimes it’s difficult to get the attention of a receptionist deeply engrossed in shopping online.
Why would anyone snap at the receptionist?
How about because the doctor is hiding in the back room and the PA is the only contact?
I go to three clinics. At only one do I see the doctor and that is because he is the only person who can do what is required.
The other two, the family doctor and the dermatologist are never ever present.
Fifteen years and I have never seen either.
And to add to that, my wife is at this moment suffering extreme pain and has since July 3rd. Two trips to the emergency room of a very well known hospital, but only determination of the pain source and instructions to see an orthopedic specialist.
Tomorrow morning was the first appointment available. Family doctor (hers, not mine) advised no time available until Tuesday.
One entire week, two full days spent in the ER and still suffering without a doctor’s attention.
And I am supposed to smile and be a good guy?
Read my tag line. The medical profession is no longer a profession. It is a money machine the operates on factory hours.
Not so for the nurses, but doctors and hospital/clinic management.
The very idea that a person is in such pain and the only answer you get is “Come in next week”.
My analysis, from decades of experience and many, many, doctor visits:
Female receptionists HATE men. “Fill this out, then sit down.”
Female receptionists with women: “Oh, love your hair!”. “Please have a seat. The doctor will be right with you. Would you like a drink? How’s little Billy?”
I have found it to sometimes be the other way round: the receptionists can be nasty.
I have now found a good doctor with all polite staff. Not going to a different one ever again
I needed a change of underwear after that one.
When my GP says to show up at 1:00 he doesn’t mean 1:05. He schedules things so there is never a wait and almost never anyone in the waiting room. A very practical guy. He doesn’t take on more patients than he can see. Not terrified of missing a fee. The lady that has been working with him for about a million years is as nice a person as you could want to meet.