I hate clothes shopping - always have. When I had to shop I sent to my local Macy’s which was never busy. It was great. Men’s section on one floor, women’s on another. They closed and I no longer work so, thank God, I have enough clothes to never walk into another department store.
Department stores are and never have been the same as big box stores. Because they were multifloor and always demarcated large general areas for things, and had history to the floorplans, this stuff doesn’t happen there.