I’m an end user administrator. It’s amazing what we can do to try and break the system or get around security.
What’s more is that about 50% of these can be prevented/solved with good technical instructions.
I wish they added technical writers to this list.
I never realized how valuable technical writers were until I worked on a project where we had a team of technical writers and how easier they made our job.
I was a contractor and the customer required Engineering Work Orders (EWOs) get created and filed for every part of the project, this generated literally hundreds of EWOs.
The way we did them was the use of MS Excel and Word, the Engineer would fill out the spreadsheet, open the appropriate Word document and run a Macro that would read the spreadsheet and populate the Word document, the word document was the body of the EWO and data from spreadsheet filled in the variables.
Without really good technical writers, the time to create the EWOs would have been enormous.
For many of my most successful projects, a technical writer was recruited as part of the core team from day 1. A good tech writer provides valuable feedback. I wasn't real thrilled with the "process" oriented approach e.g. ISO9001 that my customer required on another project, but we delivered product and earned the certification.
I'm not sure this is even a thing anymore. Given the crap documentation I've seen over the last few years.