Wife ordered a stove from Lowe’s. The salesman told her she would have to contact the third party delivery company and schedule the deliver and hook up. She was informed that Lowe’s management had decided to change from in-house delivery workers to a third party so she was basically on her own. She cancelled the order and left. She will never buy an appliance from Lowe’s.
Home Depot is the same with 3rd party delivery and installation. HD uses Delta Mechanical - DO NOT USE DELTA MECHANICAL. I needed a new water heater. The very nice HD employee put my info in the computer and Delta called me while I was there. Delta kid was a moron - told me I need a “city” permit that I do not need, told me I was not “allowed” to put that model in my house per HUD (it’s the exact same water heater as the old one.) Then he wanted almost $2500 for a 30-gallon tank in a mobile home! I said NO!, bought the one I wanted and copper flex pipes $600, had HD load it in my van. I called a local plumber and paid them $600 which included the dump fee on the removal of the old one, so total cost $1200. Delta Mechanical tried to DOUBLE the cost. I don’t know why Home Depot doesn’t dump them.